Happy Thanksgiving from Hayes

Posted on November 25, 2015 at 9:00 AM, Admin

In this season of appreciation, Hayes would like to give thanks to all of our friends, clients, and followers for your support and collaboration. We wish you a wonderful holiday surrounded by family, friends and loved ones.

Check back with us next week for our regularly scheduled weekly blog. Happy Thanksgiving!


Topics: holiday

6 Ways to Avoid Squandering Consulting Hours

Posted on November 18, 2015 at 9:00 AM, Angela Hunsberger

The decision to bring in a consulting company is not a simple one. Most organizations follow a procedural protocol to examine immediate needs against internal bandwidth and ability.   Often it’s necessary to involve experienced subject matter experts to see a project through completion. Regardless of the justification to engage an external partner, one must be cognizant over the cost to bring in such a qualified consultant (or team of consultants).  Following these tips will ensure you get the most bang for your consulting bucks.


Topics: healthcare project management, outsourcing

Healthcare Leaders Blog: 5 Steps to Prepare Your Organization for Value-Based Care, Don Michaels, Ph.D.

Posted on November 11, 2015 at 9:00 AM, Don Michaels

The shift from fee-for-service to value-based care may be moving slowly, but there’s little doubt that the change is inevitable. According to a recent survey by PwC, alternative incentive based payment models like bundles and capitation currently make up a small percentage of payments. The report indicated that at the end of 2014, only 20% of Medicare payments to hospitals are tied to alternative payment methods. On the physician side, more than half of physician revenue is still based on a fee-for-service model.

Clearly change is on the way. How will you prepare your organization for value-based care?


Topics: Change management, payment models, Fee-for-service

Hiring Leaders that Quickly Get Distracted with New Opportunities…Squirrel!

Posted on November 4, 2015 at 9:00 AM, Pete Rivera

There are some leaders that enjoy the arrival process at a new organization, fixing issues during the honeymoon phase, and then leaving when the C-suite starts asking, "What have you done for me, lately?" Organizations often look externally for candidates that will take a fresh look at issues and solve world hunger. They don’t like to look within because “if my current employees were all that good, I would not be in the mess I am in!"

The concept of grooming leaders is often lost on most organizations when they settle for hiring leaders that quickly get distracted.  Some VPs are not able to look at supervisors that have worked their way up to director without still treating them like they are new to the club. They fail to realize that those that rise to the top are often gifted with leadership traits that cannot be taught.


Topics: hospitals, business management, ambulatory care, healthcare leaders, professional development

3 Secrets to Save on Healthcare IT Costs

Posted on October 28, 2015 at 9:00 AM, Angela Hunsberger

More than ever, technology is a mainstay in delivering healthcare. Demand for services and solutions are in full swing thanks to incentive program participation, the shift in outcome-based pay models, and practices affiliating with hospital networks. For many practices, fluctuating program guidelines combined with the rushed pace of technology adoption has resulted in an overconsumption of software products. Focusing on a moving target makes it difficult to spot areas that could be unnecessarily costing your organization a significant amount of money. The next few paragraphs will reveal how to identify opportunities to save on healthcare IT costs. The advice is free and the payoff is priceless.


Topics: IT staff management, HIT, business management, Revenue Cycle Health, healthcare IT costs

Before You Hire That Backfill Support Team, Ask Yourself 5 Questions

Posted on October 21, 2015 at 9:00 AM, Susan Cruz

Choosing a backfill consultant may seem like an easy process. Why bother with weighing team structure, management, personalities, and toolkits when the team will be gone in such a short time? When choosing a backfill team, you are likely focused on signing contracts with a new vendor not to mention completely uprooting your business and application team processes. However, due to regulatory and compliance issues surrounding your historical data and the mammoth effort required to retire your legacy system, you may be working with your backfill team far longer than initially anticipated. Choosing a team that fits well with your staff and organization’s culture will have a substantial impact on customer service and your bottom line, all during a time when your team is fully occupied with the installation of a new system and all of your cash is generated from the soon-to-be-legacy system.

While it will require a bit of introspection, there are 5 key factors you should consider before starting your vendor selection for a backfill support team:


Topics: EHR go-live support tips, EHR ROI, vendor selection, Change management, strategic planning

Post Go-live Stabilization: 4 Challenges and Tips for Success

Posted on October 14, 2015 at 9:00 AM, Lizzy Karoly

For years your organization has been planning and preparing for a complex Electronic Health Record (EHR) implementation and at last the ticker is finally at zero and you are live! Hours after your go-live you realize while the clock struck zero on your countdown, the work for system stabilization and optimization is already piling up. Understanding what an organization can expect post go-live of an EHR system implementation is critical to the long-term success of the organization. Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization.


Topics: EHR go-live support tips, training end users, EHR implementation, emr optimization

Healthcare Leaders Blog: A Shift to Service Lines in Hospital Service Delivery, David O. McCready

Posted on October 7, 2015 at 9:00 AM, David McCready

There is a growing interest among many hospitals—community and academic alike—to migrate toward alternative service delivery models referred to as “service lines.” The concept with clinical service lines is to shift the hospital’s care delivery model from the traditional specialty silos to a more horizontal organizational structure that is focused on patient-centric care delivery within a particular clinical affinity area. Cardiovascular and musculoskeletal service lines are common examples. The idea is to organize all related services under one broad program umbrella, and work to manage those services better and more efficiently. When well designed and implemented, service lines can be helpful to patients in their accessing one-stop care in a way that improves coordination and outcomes, and results in a measurably better patient experience. Service lines also hold the promise of bringing together related specialists and providing them opportunity for collaboration and innovation that would not have been possible while practicing in separate subspecialty departments or offices. When cardiologists and cardiac surgeons and cardiac anesthesiologists all work for a hospital’s cardiovascular service line and thus collaborate freely and with focused purpose, for instance, remarkable innovations in patient care are possible.


Topics: improve patient satisfaction, thought leadership, healthcare leaders, Hospital Service Delivery, Thought Leaders, organizational development

Post Epic Implementation: Now What? Watching your Watch List

Posted on September 30, 2015 at 9:00 AM, Sou Chon Young

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?


Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

4 Tips for Successful Project Closure, Why It’s a Crucial Step Between Go-live and Optimization

Posted on September 23, 2015 at 9:00 AM, Srini Pasala

 When you think of implementations, transitions, adoptions, or conversions, it's normal to think in terms of preparation, planning, and go-live. But what about post go-live? There is a massive transition that occurs between go-live and system optimization, often leaving you feeling like you’re mid-swing on a trapeze hand-off. Many projects are implemented successfully but the closure and transition of the project to operations and long-term support team are not always as successful. But here’s the thing, project closure is equally as important and should be planned for in the beginning by including the process in the project charter and project management plan. So how do you ensure your project transitions from go-live to optimization successfully? Here are four tips to consider.


Topics: EHR go-live support tips, operations, healthcare project management, EMR implementation, documentation


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