Hayes' Healthcare Blog

Helping the Physician to Maintain Patient-Physician Relationship

Posted by Wendy Loveland on February 24, 2013 at 11:54 AM

By Rena Hrivnak
Are you helping to roll out a new EMR? Are you supporting physicians and clinical staff members? You may encounter some frustration. Here are some ideas that may help:

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Topics: EHR optimization, EMR training, physician EMR training, EHR implementation

The Importance of Training your Frontline Staff

Posted by Wendy Loveland on February 19, 2013 at 11:48 AM

By Kathryn Williamson

A hospital or physician’s office frontline staff positions are often entry level opportunities within the organization.  These positions, however, require the employee to have an in-depth knowledge of processes and technology that are integral to the success of the organization’s revenue cycle. 

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Topics: healthcare revenue cycle, healthcare front desk training, denial management

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