Hayes' Healthcare Blog

The Importance of Usability in Healthcare Technology

Posted by Mike Butler on July 22, 2013 at 10:30 AM

Patients use technology to manage and coordinate their care now more than ever before. As Meaningful Use stages 2 and 3 approach, this will only increase. Patients will be using patient portals, for example, to glean information from their records and make informed decisions regarding their health. They will view, question and validate provider remarks, thus improving accuracy, awareness and patient /provider relationships.

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Topics: HIT usability, patient portals, HIE, medical errors

Clinical Optimization Strategies for the Waiting Room

Posted by Bob Bain on July 15, 2013 at 7:30 AM

Is it “us” vs. “them” in your physician office?  In a busy physician office, all staff members are trying to care for the patient in one way or another. Streamlining patient access is, however, a challenge. On a typical day, the front desk staff has a line of patients trying to check in and have their insurance verified.  The nursing staff is working with patients to address their needs, move them through the appointment process, and prepare for the next patient. The physicians are running late because the last patient wanted to discuss three other health concerns, which were not part of the ‘reason for visit’. Walk-ins and calls are coming in for same day appointments. It is a breeding ground for stress and mistakes.

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Topics: front end operations, waiting room operations, clinical optimization

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