Hayes' Healthcare Blog

Three Hurdles to System Migration

Posted by Matthew Alger on August 19, 2013 at 7:30 AM



Converting to a new healthcare IT system is challenging at best. There are many hurdles to jump, but there are three that seem to exist at every implementation, expressed below:  

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Topics: healthcare system migration, system conversion, data conversion

Clinical Optimization: Managing Patient Calls

Posted by Bob Bain on August 12, 2013 at 7:30 AM

We know what it is like as a patient to get through on the phone to the right person when we are sick or need information. Many of us also know what it is like to be on the other side of the patient encounter. How do we reduce the frustration on both sides while meeting both the patients’ and the staff members’ needs?

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Topics: clinical optimization, healthcare optimization, improve clinical operations, patient call volume

The Benefits of Centralizing Healthcare Business Processes

Posted by Rosie Montemayor on August 5, 2013 at 12:00 PM



What can healthcare organizations do to utilize staffing resources to their fullest, improve efficiency, standardize processes, and reduce redundancy? Can your organization benefit from centralizing key business processes?

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Topics: centralized business operations, healthcare call center, centralized front desk operations

What‘s in your Meaningful Use Audit Documentation File Cabinet?

Posted by Shefali Mookencherry on August 5, 2013 at 7:30 AM


Providers who receive Meaningful Use (MU) incentive payments for the Medicare or Medicaid EHR Incentive Program may be subject to pre-payment and/or post-payment audits. The Centers for Medicare & Medicaid Services (CMS) began pre-payment audits in 2013, starting with attestations submitted during and after January 2013. Post-payment audits are ongoing.

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Topics: meaningful use, MU, MU audits

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