In the rush to implement electronic healthcare systems, much of the focus is on getting the systems up and running, i.e., the basics. Often, users are only provided with the minimal amount of training needed. This can leave them frustrated, tired, and sets a foundation for developing bad habits that reduces return on the system investment. Inadequate training ends up costing organizations precious time and money, while a sustainable training plan can save users innumerable clicks, hours, and frustration.
Hayes' Healthcare Blog
Healthcare customers expect excellent customer service. It is this standard that creates a patient population that is loyal, trusts its healthcare providers, and creates a level of satisfaction in the provider organization.