Hayes' Healthcare Blog

Centralized Scheduling: Why You Should Embrace It Now

Posted by Pete Rivera on August 20, 2014 at 1:25 PM

It is well understood that in order to hone your skills at a certain process, you have to repeat it often and stay current with both regulatory and technological changes.

In healthcare we task our front desk personnel with a number of new processes. We expect them to keep current with all of the latest changes in software updates and organization polices. Your typical front desk staff may be responsible for: check-In, registration, check-out, scheduling, patient complaints, distribution and collections of forms; copay collection, insurance verification, demographics and insurance updates, insurance authorizations, and physician referrals. Some organizations divide these processes between multiple employees within the individual practice, but very few have a centralized process across all practices. When you think about the impact that these employees have on data quality and integrity, it is amazing that they are able to achieve anywhere above a 90% accuracy level.

Read More

Ensuring ROI with New Software implementations

Posted by Connie Larsen on August 14, 2014 at 4:10 PM

When a healthcare organization decides to implement a new software solution, whether they are replacing an existing software or upgrading from a manual process, it is of great importance. Extensive effort is placed on deciding which software will satisfy the need. There is typically a substantial financial outlay with the expectation of a return on investment (ROI). Promises are made and expectations are high. The software company provides an implementation team and a project manager is assigned.

Read More

Accounts Receivable: Prioritizing for Follow-up Success

Posted by Clara Hocker on August 6, 2014 at 11:58 AM

 Accounts receivable can make or break an organization’s financial health. To better understand your organization’s accounts receivable it’s worth asking a few questions. Does your organization have a solid understanding of the types of outstanding balances that are most likely collectible based on your lines of business and payor mix? Are you already successful with insurance follow-up? Do you want to take it to the next level?

Read More

Want more from Hayes?

5 Cool Things in Healthcare

Sign up for our weekly 5 Cool Things in Healthcare newsletter.  Every Friday we give you five stories of innovation, disruption, and - you guessed it - coolness. 

Here's how:

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all