Hayes' Healthcare Blog

Patient Portals: The Good, the Bad and the Ugly

Posted by Lisa Laravie on November 26, 2014 at 9:00 AM

I experienced the "pain" of accessing and managing multiple provider portal sites firsthand following an injury and subsequent surgery earlier this year. In the months following my hospitalization, I walked away with paperwork and access codes to five different patient portal sites, including my PCP, surgeon, the initial hospital where I received emergency treatment, the hospital where I had surgery, and in addition (not related to my injury) my OB/Gyn, and recently, my dentist! Despite my healthcare IT background, it was a daunting task to sign up for each site and as you can imagine the lack of linkage leads to a very fragmented view of my patient data.

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Topics: patient portals

Facilitation: Not Just a Buzzword, How to Run an Effective Meeting in 5 Easy Steps

Posted by Irene Bonin on November 19, 2014 at 9:00 AM

Let’s face it, time is limited, especially when it involves the schedules of high-level management. So, how do you facilitate a meeting that brings key stakeholders together, validates information and arrive at an informed consensus?

There is a proven process. If you leverage the basic “ABC’s” (alright, it’s really ABCDE’s) of meeting facilitation, you can ensure that your goals and expectations are met in a timely manner and that you have the right people involved.  

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Topics: Leadership

Optimize Your EMR: The 3 Week Plan

Posted by Rena Hrivnak on November 5, 2014 at 8:53 AM

There’s no two ways about it, implementing an electronic medical record (EMR) is a mammoth effort. Most organizations have similar complaints when rolling out an EMR, including the resulting disjointed workflows, inefficient documentation, lost revenue due to a less than adequate charge capture, and an overall lack of quality face time with the patient.

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