Hayes' Healthcare Blog

How to Create an ACA Front Desk

Posted by Cynthia Ethier on January 28, 2015 at 9:00 AM

The Affordable Care Act (ACA) has no doubt affected healthcare operations, including the front desk of all physician practices. Traditionally an entry level job in most medical organizations, the front desk employee has now taken on a more crucial role. Specifically, he or she now needs to take a more active role in the revenue cycle due to the changing domain of insurance. My consulting philosophy has always been; “If you have a great front end, you won’t need a back end.” So how do you ensure your front desk is ACA optimized?

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Topics: front end operations, front end operations improvement, centralized front desk operations

4 Quick Fixes to Kick-Start Your Stalled Projects

Posted by Celeste Nigro on January 21, 2015 at 9:00 AM

If you are like most healthcare organizations, you have a list of projects that have been stalled or delayed for one reason or another. Now that a new year is upon us, it’s a good time to kick-start your stalled projects. How? Here are four quick fixes to help you get started.

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Topics: project communication, technology project, team, teamwork

Everything You’ve Wanted to Know About Keeping Employees Happy During System Implementations But Were Afraid to Ask

Posted by Kathryn Williamson on January 15, 2015 at 9:00 AM

Implementing a new patient management 11515
system is a huge investment in terms of time and dollars. It can also be very stressful on all involved.  Changes in the healthcare climate often contribute to an organization’s decision to implement a new system in an effort to meet current and future healthcare mandates. New systems often offer technology that is more technically advanced and robust, causing concerns among employees about their ability to learn new functions and workflows in a relatively short amount of time. These concerns often result in real and imagined barriers to staff adapting to the change. So how do you get employee buy-in during a system implementation?

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Topics: system implementation

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