Hayes' Healthcare Blog

10 Tips to Create a Workflow Manual that Your Users Will Love

Posted by Angela Hunsberger on March 25, 2015 at 9:00 AM

Think of your workflow manual as a tool to “fill in the gaps” where your software training manuals end. Its purpose is not to duplicate system instructions but to teach users about the unique workflows associated with the system. Your workflow manual should be a set of customized instructions for how you use the software in your practice. Think of the long term maintenance and how the software features may change but how your workflow may remain the same. It is common practice to document top workflows before and during your EHR implementation. All too often, the reality is that the workflows are probably out of date by go-live and are now collecting dust on a shelf somewhere.

Deciding where to start can be a daunting task. So where do you begin in creating a workflow manual that your users will love? Here are ten quick tips that will walk you through the process to produce a user-friendly workflow manual that is sure to stay dust-free.

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3 Ways to Minimize Anxiety During An EHR Implementation

Posted by Zoe Shiovitz on March 18, 2015 at 9:00 AM

There are no two ways about it. Implementing a new electronic health record (EHR) means creating major change within a healthcare organization. The numerous tasks required, including installing the EHR as well as tweaking the day-to-day operations of your practice can seem overwhelming. Once you gain a handle on your organization’s preparedness, you need to design a custom implementation plan.

So how do you minimize the normal anxiety during such a large transition?

There are three ways you can ensure that your staff is comfortable with change as well as manage the potential impacts to workflows.

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Topics: EMR implementation

Overcoming Resistance to Change: It’s All About the Buy-in

Posted by Melinda Outlaw on March 11, 2015 at 9:00 AM

Healthcare organizations are facing an overwhelming number of complex changes related to new initiatives,  government regulations and the optimization of current processes. Many of these changes are regulatory generated, while others are competitively motivated, policy-driven and/or a result of customer derived requirements. Regardless of the reason, before a change is initiated the impact of the impending change to all those affected should be deemed a highly significant matter of importance in the change management planning process.   So how do you manage change when there is resistance?

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How to Balance Your Resources for a Successful Go-live

Posted by Melinda Outlaw on March 4, 2015 at 9:00 AM

The adage that the only constant is change can be applied to healthcare today. Implementing, upgrading or optimizing an EHR, or implementing new technology is a frequent occurrence for healthcare organizations.

Understanding how to estimate resources for the go-live can be a full time job without proper tools and skills. But planning appropriately doesn’t stop with the right tools and skills. Many organizations over-spend on resources or fail to provide adequate coverage in the right areas and settings. Developing a support model for a “Big Bang” implementation has proven to be more problematic and risk producing when compared to the phased approach and/or parallel approach. The complexity of the “Big Bang” go-live events, require even more strategic planning that involves experience obtained from several previous go-lives in different settings, understanding of the technology being implemented and the impact on the users across each area of the organization and more. So how do you plan for your next go live?

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Topics: go-live

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