Think of your workflow manual as a tool to “fill in the gaps” where your software training manuals end. Its purpose is not to duplicate system instructions but to teach users about the unique workflows associated with the system. Your workflow manual should be a set of customized instructions for how you use the software in your practice. Think of the long term maintenance and how the software features may change but how your workflow may remain the same. It is common practice to document top workflows before and during your EHR implementation. All too often, the reality is that the workflows are probably out of date by go-live and are now collecting dust on a shelf somewhere.
Deciding where to start can be a daunting task. So where do you begin in creating a workflow manual that your users will love? Here are ten quick tips that will walk you through the process to produce a user-friendly workflow manual that is sure to stay dust-free.