Hayes' Healthcare Blog

3 Tips for Identifying Compliance Risks in Your Organization

Posted by Doug Arrington on April 29, 2015 at 9:00 AM

Healthcare by its very nature comes with an accepted culture of risk. Therefore, ongoing assessments are a necessary process because organizations create new information every day as part of normal operations and this can change the risk profile for their institution. New risk areas can be identified every day.  Where does one begin when it comes to identifying compliance risks for your organization?

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Topics: compliance risk

Planning for the Unexpected EHR Downtime: 4 Key Steps

Posted by Irene Bonin on April 22, 2015 at 9:00 AM

Ever heard the phrase “tech savvy”? Or “Information Age”? These are the times we live in. Everything is going electronic; from mail and photos to cars and phones. It seems like everyone knows the newer, faster gadget and how to use it. Along with the rest of the world, medical records and doctor’s visits are being taken electronic and, not surprisingly, the “digital generation” appears in the healthcare industry, as well. There are more and more people who have never worked on paper, only electronic health record systems (EHRs). But what happens if the system crashes? Or when the power goes out? Does patient care stop? Absolutely not. What happens to those tech savvy fishes when they’re tossed out of their electronic water and onto the stationery ground? Users sometimes struggle with the workflows using classic tools of paper and pen. These struggles then manifest as delayed patient care, frustration and anxiety. How can you ensure your organization is prepared for an unplanned downtime?


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Topics: communication, EHR, planning

Avoiding Chaos: 3 Ways to Bridge the Gap Between EHRs and Workflows

Posted by Admin on April 15, 2015 at 9:00 AM

The challenges healthcare organizations face during EHR implementations vary, but many of the issues related to the technology itself can be wrapped into one package and labeled “processes related to technology.” Integrating workflow analysis and system configuration can be overwhelming for various reasons. Some include specific needs of end users, physician time management, and workflow diagrams lacking sufficient details. When these situations occur, other processes are affected and require decision making and change control. Does this sound familiar? Fortunately, there are some very simple steps to avoid the chaos associated with disconnected processes.

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Topics: healthcare, communication, ehr implementation planning, EHR implementation, workflows

Making the Case for Physicians as Part of the EHR Project Team

Posted by Lisa Laravie on April 8, 2015 at 9:00 AM


Electronic health record (EHR) implementation is undoubtedly complex. With so many factors,departments, and workflows to consider, it’s no wonder so many organizations are reaching out for help. With more providers adopting EHR’s, the process of implementation has been evolving as we figure out best practices and lessons learned. How are you going to ensure the success of your EHR implementation? One suggestion is to optimize your resources by leveraging your physicians and integrating them into the project team as much as possible.

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Topics: ehr implementation planning

Patient Portals: How to Balance Privacy and Engagement

Posted by Angela Hunsberger on April 1, 2015 at 9:00 AM

To meet Meaningful Use, you’ve either implemented a patient portal or plan to do so in the near future. Perhaps you’ve rolled out your portal with limited functionality but now plan to optimize the technology to increase both patient and staff engagement. Regardless of which stage of Meaningful Use you are in, you need to weigh the challenges of portal engagement and patient privacy.

Patient portals require an extra layer of privacy. The goal is to make the portal as user-friendly as possible so that patients will use it while maintaining the security and privacy of all of your patients. So how do you strike the right balance?

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