Hayes' Healthcare Blog

Post Epic Implementation: Now What? Watching your Watch List

Posted by Sou Chon Young on September 30, 2015 at 9:00 AM

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?

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Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

4 Tips for Successful Project Closure, Why It’s a Crucial Step Between Go-live and Optimization

Posted by Srini Pasala on September 23, 2015 at 9:00 AM

 When you think of implementations, transitions, adoptions, or conversions, it's normal to think in terms of preparation, planning, and go-live. But what about post go-live? There is a massive transition that occurs between go-live and system optimization, often leaving you feeling like you’re mid-swing on a trapeze hand-off. Many projects are implemented successfully but the closure and transition of the project to operations and long-term support team are not always as successful. But here’s the thing, project closure is equally as important and should be planned for in the beginning by including the process in the project charter and project management plan. So how do you ensure your project transitions from go-live to optimization successfully? Here are four tips to consider.

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Topics: EHR go-live support tips, operations, healthcare project management, EMR implementation, documentation

Healthcare Leaders Blog: Data, Analytics, and the Emerging Role of the CMIO, Gregory Ator, MD., CMIO

Posted by Gregory Ator, M.D., CMIO on September 16, 2015 at 9:00 AM

Data, Analytics, and the Emerging Role of the CMIO

By Gregory Ator, MD., CMIO, of the University of Kansas Hospital (Kansas City), University of Kansas Physicians Inc.

The role of data and analytics in healthcare especially as it relates to transparency has been discussed widely. What is your view of how data and analytics has changed and will continue to change the way healthcare is delivered?

It is well known that healthcare is moving from volume to value - value defined as optimal outcomes for the least cost. And with some urgency, many organizations are trying to figure out how to successfully navigate this transition. At the crux of this shift, is the availability of data. Data is crucial because you can’t achieve optimal quality and outcomes without it. Accurate clinician documentation in the EMR is more important than ever because this is what generates process improvement data points, hopefully, as a by-product of the care process. In order for all this to work, improved clinician-friendly EMR functionality is desperately needed.

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Topics: data, healthcare EMR, Data analytics, thought leadership, healthcare leaders, advice, electronic healthcare information, patient experience, CMIO, Healthcare Analytics, Hayes Thought Leadership Blog Series

Outsourcing Your Billing Office Operations: Benefits vs Risks

Posted by Kathryn Williamson on September 9, 2015 at 9:00 AM

In an effort to streamline business practices, reduce inefficiencies, improve financial performance, and respond to evolving regulatory changes, some organizations are evaluating whether to outsource their business office processes.   While there are some definite benefits to outsourcing, there are also some inherent risks. Before moving forward with outsourcing, it’s important to thoroughly consider the benefits and the potential risks when determining if it is a good fit for your organization.

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Topics: healthcare optimization, assessment, business office operations, outsourcing

4 Ways Front Desk Staff Impact Your Revenue Cycle

Posted by Angela Hunsberger on September 2, 2015 at 9:00 AM

Early in my career, I worked for two providers in a small privately-owned practice in the Midwest. For seven years I sat behind the front desk scheduling patients, checking them in, updating demographics, and filing insurance claims. My manager trained me to be thorough and accurate but yet I had no clue how truly significant my actions impacted our bottom line. Back then, the most important thing to remember was to obtain a good address so we could send a bill if needed. Boy, was I short-sighted.

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Topics: patient satisfaction, Revenue Cycle Health, system analysis

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