Hayes' Healthcare Blog

Before You Hire That Backfill Support Team, Ask Yourself 5 Questions

Posted by Susan Cruz on October 21, 2015 at 9:00 AM

Choosing a backfill consultant may seem like an easy process. Why bother with weighing team structure, management, personalities, and toolkits when the team will be gone in such a short time? When choosing a backfill team, you are likely focused on signing contracts with a new vendor not to mention completely uprooting your business and application team processes. However, due to regulatory and compliance issues surrounding your historical data and the mammoth effort required to retire your legacy system, you may be working with your backfill team far longer than initially anticipated. Choosing a team that fits well with your staff and organization’s culture will have a substantial impact on customer service and your bottom line, all during a time when your team is fully occupied with the installation of a new system and all of your cash is generated from the soon-to-be-legacy system.

While it will require a bit of introspection, there are 5 key factors you should consider before starting your vendor selection for a backfill support team:

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Topics: EHR go-live support tips, EHR ROI, vendor selection, Change management, strategic planning

Post Go-live Stabilization: 4 Challenges and Tips for Success

Posted by Lizzy Karoly on October 14, 2015 at 9:00 AM

For years your organization has been planning and preparing for a complex Electronic Health Record (EHR) implementation and at last the ticker is finally at zero and you are live! Hours after your go-live you realize while the clock struck zero on your countdown, the work for system stabilization and optimization is already piling up. Understanding what an organization can expect post go-live of an EHR system implementation is critical to the long-term success of the organization. Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization.

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Topics: EHR go-live support tips, training end users, EHR implementation, emr optimization

Healthcare Leaders Blog: A Shift to Service Lines in Hospital Service Delivery, David O. McCready

Posted by David McCready on October 7, 2015 at 9:00 AM

There is a growing interest among many hospitals—community and academic alike—to migrate toward alternative service delivery models referred to as “service lines.” The concept with clinical service lines is to shift the hospital’s care delivery model from the traditional specialty silos to a more horizontal organizational structure that is focused on patient-centric care delivery within a particular clinical affinity area. Cardiovascular and musculoskeletal service lines are common examples. The idea is to organize all related services under one broad program umbrella, and work to manage those services better and more efficiently. When well designed and implemented, service lines can be helpful to patients in their accessing one-stop care in a way that improves coordination and outcomes, and results in a measurably better patient experience. Service lines also hold the promise of bringing together related specialists and providing them opportunity for collaboration and innovation that would not have been possible while practicing in separate subspecialty departments or offices. When cardiologists and cardiac surgeons and cardiac anesthesiologists all work for a hospital’s cardiovascular service line and thus collaborate freely and with focused purpose, for instance, remarkable innovations in patient care are possible.

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Topics: improve patient satisfaction, thought leadership, healthcare leaders, Hospital Service Delivery, Thought Leaders, organizational development, Hayes Thought Leadership Blog Series

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