Hayes' Healthcare Blog

When Making Go-Live Priorities, Don’t Forget The Knowledge Transfer!

Posted by Susam Vang on December 16, 2015 at 9:00 AM

As healthcare organizations focus on their system go-lives, things can get a bit complicated, especially when external resources are brought in to support what is undoubtedly a sizeable project. Processes may not get communicated to everyone, useful information may reside in a variety of locations, or ownership may be unclear when there are so many competing priorities that need to be addressed. Often times, all of an organization’s energy gets spent on technology deployment as the goal, and the go-live implementation date as the objective.

Once the system goes live or the enhancement is deployed, what comes next is the hard part.

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Topics: ehr implementation planning, healthcare project management, EHR implementation

Best Practices for Documentation during Rapid Change

Posted by Aaron Wall on December 9, 2015 at 9:00 AM

Most of us, myself included, just simply can’t remember everything. We might think we can, but in reality, things inevitably slip our busy, overactive minds. Most of the healthcare “basics” are the same; the how, the when, and the why. Problem is that the “where” and the “who” always seem to be changing. We are constantly being asked to adjust to change. Government regulations are continually evolving. System upgrades, user turnover, system migrations continue. The only constant is change and there are no signs of it stopping.

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Topics: documentation, healthcare management, change control, process improvement

4 Things to Consider When Choosing Go-live Support Staff

Posted by Glenda Wickus on December 2, 2015 at 9:00 AM

Electronic medical record (EMR) implementations can be both stressful and costly. End-user proficiency with your new EMR is absolutely crucial to the success of all aspects of your healthcare organization including financial return, patient safety, patient quality outcomes and staff satisfaction levels. In order to undertake the enormous task of ensuring that every member of your organization is fluent in the new system, many organizations utilize at-the-elbow support post training classes to help smooth the transition between classroom training and live patient care. At-the-elbow support is essential to help your business, front desk and clinical staff learn and feel comfortable with their new workflows and technology.

As a leader in your organization, it may be your responsibility to find the best balance between highest functionality and lowest cost. Wouldn’t it make sense to ensure you’re getting the most "bang for your buck" when it comes to implementation at-the-elbow go-live support staff? Before you do, consider the four recommendations below.

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Topics: EHR go-live support tips, ehr implementation planning, EHR, healthcare management, support staff

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