Hayes' Healthcare Blog

Most fear it, others embrace it…Audits!

Posted by Jayne Dalton on May 25, 2016 at 9:00 AM

Success has never felt so good. We have successfully met and surpassed the national ICD-10 implementation from October 1, 2015.  If you were like most organizations, you were ready a year in advance.  Others, however, were relieved when CMS postponed the original go-live date of October, 2014 to a year later.  Some physicians have been very vocal about the challenges involved in learning a new coding system, and we continue to see growing pains as the new ICD-10 codes are implemented. With reimbursements in full swing, how do you ensure your organization is successfully and efficiently implementing all these changes?

One way you can ensure this is by creating, implementing and optimizing an official audit process.

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Topics: clinical documentation, healthcare compliance, Audits

Change in Paradigm: Sharing Healthcare Information Outside the Hospital Walls

Posted by Mark Schneider on May 18, 2016 at 9:00 AM

By Mark Schneider, Vice President, MedStar Health

According to a survey by Hospital and Health Networks magazine, only 39% of respondents integrate clinical data so it is accessible, searchable, and reportable across the care community. That’s up from 33% in 2014 but far short of the type of connectivity needed to ensure quality patient outcomes.

With 10 hospitals, 6,000 affiliated physicians, and 30,000 employees, MedStar, like most healthcare organizations, has its share of IT priorities like Meaningful Use, electronic health record (EHR) optimization, and establishing a consistent set of platforms across all of our inpatient departments. But some of the most exciting and important work we are doing is focused on initiatives outside our hospital walls – connecting to our patients, connecting our clinicians (visiting nurses and geriatric providers making home visits), connecting our myriad of outpatients sites (clinics, physician offices, rehab facilities, urgent care centers) and connecting with other major health organizations, once viewed as competitors, in the Maryland and Washington, D.C. area.[1]

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Topics: healthcare IT, interoperability, HIE, Connectivity, Hayes Thought Leadership Blog Series

Why you need a Data Analytics Plan and How to Get Started

Posted by Sou Chon Young on May 11, 2016 at 9:00 AM


Rapidly changing payment methods. Shift from fee-for-service to value-based care. Declining insurance reimbursements. Increased government regulations.

Sound familiar? The litany of changes impacting the healthcare industry appears to grow longer every day. Taken together, they add up to one thing: more stress on your revenue cycle. Organizations need to adapt to this new reality to survive the upheaval.

There is a way for you to not only address these issues, but also to thrive in the turbulent times ahead. The key to solving the dilemma is close at hand: the data that resides in your EHR and other IT systems and applications. Harnessing this treasure trove of information and converting it into actionable data can help you meet the growing demands you face. But to access this big data, you need to develop a comprehensive data analytics program.

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Topics: Data analytics, Fee-for-service, value-based care, big data

Four Keys for Effective Communication in the Workplace

Posted by Sou Chon Young on May 4, 2016 at 9:00 AM

Chances are you have encountered a situation or two where things may have been blown out of proportion. You may find yourself spending time and energy explaining situations to colleagues that were perceived as problems but were situations actually taken out of context.

We all remember the telephone game - how funny it was to hear the difference of the original message versus what it had become when passed along through several people. Unfortunately, this exists in the workplace as well.  But it doesn’t have to.  When you strategize and implement an effective communication process, these games – and the waste of time and resources – can be eliminated.

Here are four keys for effective communication in the workplace.

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Topics: healthcare change management, effective communication

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