Hayes' Healthcare Blog

3 Ways Technology Must Show Up in the Consumerization of Healthcare

Posted by Don Lewis, VP/CTO, Group Health Cooperative on September 21, 2016 at 9:00 AM

In a recent survey, eight out of 10 consumers believe taking a greater, more active role in their healthcare is a positive. Nearly nine of 10 reported feeling a need to be more proactive in managing their own healthcare.[1] The sea change that has since washed over the healthcare industry over the past few years has only served to strengthen those opinions.

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Topics: healthcare IT, Hayes Thought Leadership Blog Series

Keys to a Successful Project: Define Before You Jump into Planning

Posted by Mike Tagliento on September 14, 2016 at 9:00 AM

In most organizations when a new project is about to get underway whether internal or with an outside vendor the first question asked is, “Do you have a project plan yet?”  While the project plan is a valuable document in the project manager’s tool kit, it’s not the only one.  Prior to building a stable and workable project plan, the project manager needs to work with stakeholders, possible team members, vendor(s), ancillary resources, and resource managers to define the project as whole and how it aligns to the organization’s goals.

The need to identify core project resources can be a large challenge initally.  Understanding existing time commitments to daily work tasks and existing project work allows the project manager to better plan on how/when the core team will be allocated to best use the needed resources. 

The Core Team should be made up of project leads and core team members.  Project leads should be comprised of departmental managers impacted by the new project and the core team members will be executing on the plan (once completed) with input from the leads.

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Topics: project management, Change management, strategic planning

Leading the Path with Information Governance

Posted by Johanna Legaspi on September 7, 2016 at 9:00 AM

Security Issues

When hearing the words "information governance", at first glance, you think 'does this deal with the government'? In fact, it is a part of something larger than we expected: healthcare information and data security. Lately in the healthcare news, we have been hearing a significant increase surrounding cyber security threats to healthcare industry most especially in patient data breach or ransomware. Why is this happening? Security breaches are what we have been dealing with since healthcare has become digitalized. There has been a significant surge in patient data collected, shared, and analyzed on a daily basis.

Ransomware is a type of malware that prevents or limits users from accessing the system with encrypted files.  Then forces the victims to pay ransom via online to grant them access. Hospitals are the perfect mark for this kind of extortion because they provide critical care and rely on up-to-date information from patient records. 

These types of attacks create fear and anxiety. And if we’re educating our healthcare leaders to today's best standards then we can take appropriate actions as opposed to reaction. It is the responsibility of the executive in charge of information security at a healthcare organization to help C-suite executives understand and digest technical and threat assessments, which can be quite complex. The appropriate answer is to build an information governance program.

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Topics: Information Governance, Healthcare Regulatory Compliance, Cybersecurity

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