Hayes' Healthcare Blog

Leveraging the EHR as a Building Block for 3 Key Healthcare Initiatives

Posted by Brent Magers on January 25, 2017 at 9:00 AM

By Brent D. Magers, FACHE, FHFMA, CMPE, Executive Associate Dean and CEO, Texas Tech Physicians

With the advent of Electronic Health Records (EHR) in the late 2000s came rampant resistance. Meaningful Use requirements forced healthcare organizations to begin implementing an EHR but many were unhappy about it. As we transition from fee-for-service to value-based care – from volume to value – and move from current state to MACRA, adoption of EHRs has become both necessary and nearly universal.

As of 2015, nine out of 10 office-based physicians had adopted an EHR.  As of March 2016, more than 90 percent of hospitals eligible for the Medicare and Medicaid EHR Incentive Program have achieved meaningful use of certified health IT.[1] Overall, 96 percent of hospitals have adopted CEHRT.[2]

However, near universal adoption doesn’t necessarily translate to 100 percent acceptance. When it comes to incorporating an EHR, many providers have undergone the five stages of grief - denial, anger, bargaining, depression and finally now, to grudging acceptance. Like death and taxes, EHRs are here to stay and will remain an integral component of the healthcare landscape of the future.

The reality is that EHRs are essential if we hope to meet the overriding goal of providing better healthcare outcomes at reduced costs. EHRs form the basic building block for much of what needs to be accomplished in healthcare. Here are three key initiatives that rely on EHRs for their ultimate success.

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Topics: EHR optimization, evidence based medicine, Hayes Thought Leadership Blog Series, population health, patient engagement

How to Maintain Healthcare Security during Staff Augmentation: 4 Critical Areas

Posted by Steven Botana-Gumbs on January 18, 2017 at 9:00 AM

Every organization, at one time or another, will require staff augmentation. The reasons are common and include maternity leaves,
sick leaves and extended vacations. These absences while typical can cause disruption as management all too often does not have employees with bandwidth to cover their coworkers’ responsibilities and their own.

Many times, external resources are brought in on a temporary basis to help keep the wheels turning with minimal bumps in the road. This is necessary to ensure that all duties are covered and all deadlines are met.  

Unfortunately, what may seem like simple staff augmentation requires a great deal of forethought. Due to the security complexities in today’s healthcare environment, a cushion period is often necessary.

It is always a good practice for an organization to think about possible stumbling blocks that may lead to a break in the workflow process before the staff augmentation begins. Here are four critical areas to examine as you assess staff augmentation for your organization.

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Topics: clinical optimization, Change management, staff augmentation

The Devil is in the Details: Why You Need an Efficient Tracking System Now

Posted by Paul Allen on January 11, 2017 at 9:00 AM

Ten of the most frustrating words for an end-user have got to be, “Please submit a ticket and we will complete your request.”   Not the words end-users want to hear when trying to resolve an issue or make a dictionary addition. The natural and most common response of course is, “Why do I have to complete a ticket for every request, even simple ones?”   Great question.

Both analysts and end-users express weariness on what appears to be needless steps in order to resolve an issue or a request.   So how to you create a tool that can be provided to management, analysts, and end-users to end this frustration? In a word, or actually three, a ticket tracking system. There are two ways to go with ticket tracking tools, you can purchase one or you can develop your own in house using SharePoint or another database system.

There are three major benefits to a ticket tracking system for your organization – tracking, reporting and communicating.

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Topics: reporting, System optimization

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