Hayes' Healthcare Blog

The Missing Link: Patient Responsibility for Health Records

Posted by Dr. Joseph Schneider on July 26, 2017 at 9:00 AM

By Joseph H. Schneider, MD, MBA, Department of Pediatrics, University of Texas Southwestern

Sitting on the exam table before a routine procedure, I listened as the nurse reviewed my medical information. She checked my name, address, and birthday. All was well until she said “..and you are allergic to Wellbutrin, Toradol, Darvon and sulfa”. My brain sprang to attention as she continued reading that I had shoulder repair and coronary bypass procedures, that my weight was down 50 kilograms and that my father was alive. It was very detailed.

It was also all very wrong. I have no medication allergies, nor have I had any of the named surgeries. My weight hasn’t changed. And my father passed away in the 1980s.

What happened? My record was mixed up with someone else’s and my healthcare information was now seriously incorrect. Fortunately, as a CMIO, I was able to get the 120 pages of my record rapidly corrected.

But what if I was an average person, without the influence to gain quick access and to make corrections? What if I hadn’t been having the procedure?  The incorrect data could have led to dangerous consequences.

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Topics: EHR, improve patient satisfaction, Hayes Thought Leadership Blog Series

Leveraging Your Epic System in the 3 Revenue Cycle Streams

Posted by Clinical Transformation Team on July 19, 2017 at 9:00 AM

As organizations continue to struggle with reduced top and bottom lines, they are increasingly focused on maintaining revenue integrity. That means optimizing processes and workflows in each of the three major revenue cycle streams – upstream (patient engagement), midstream (revenue recognition) and backstream (billing and collection). Fortunately, if you are an Epic user, you have tools in each of the three streams to help improve your revenue integrity accuracy, efficiency and productivity.

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Topics: epic, Revenue Cycle Health

7 Steps to Maintaining the Health of Your IT System

Posted by Clinical Transformation Team on July 12, 2017 at 9:00 AM

Because of the mandates of Meaningful Use and the Advancing Care Information (ACI) component of MACRA, EHR adoption has become near universal. Hospitals and physicians have become reliant on their systems to understand their patients and deliver proper care. Because your healthcare IT system has become so ingrained in your daily workflows, maintaining your systems is more critical than ever.

Here are seven things you should be doing to make sure your system is always up and running.

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Topics: healthcare IT planning, healthcare IT

How to Reduce Billing Errors Using GE Centricity EMR Forms

Posted by Robin Tardif on July 5, 2017 at 9:00 AM

In the current state of the ever-changing healthcare landscape, organizations like yours are facing a challenging time of reducing healthcare costs while keeping an eye on your margins. You want to make your organization as effective and efficient as possible while at the same time maximizing your margins and minimizing costs.  One of the key places you can start is your billing department.

You want to make sure your billing department is as efficient as possible and one of the most common issues concerns how much time it takes to review and correct rejected orders for office-visit billing. This is especially an issue with new providers or departments in your organization.  If your facility has over 30 providers, it can take several hours each week to fix these billing errors, which can significantly extend the time it takes to receive reimbursement, putting more strain on your bottom line. 

The first step in correcting this problem is to identify the root cause.  Many, if not most, of these problems are caused when the end user starts a new office visit encounter in the electronic medical record (EMR) system. Required information may be entered incorrectly or go missing entirely for a variety of reasons. Common causes are the user rushing to get the patient checked in and roomed in an acceptable amount of time. The user also often forgets to change the ‘Responsible Provider’ from their own name to that of an actual provider or doesn’t select the ‘Visit ID’ associated with the appointment.

These two common examples are easily fixed when the user is alerted to the problem.  Fortunately, a quick and easy solution is to create a custom form that will highlight missing or incorrect information.  A form can be used to remind the user that these items are necessary and need to be corrected immediately. 

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Topics: emr efficiency, emr optimization

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