Hayes' Healthcare Blog

Happy Holidays from Hayes!

Posted by Admin on December 27, 2017 at 9:00 AM

As 2017 comes to an end, we would like to wish everyone a happy holiday with family and friends.

We are excited to announce that we will be returning to our weekly blog in January with a great line-up of industry subject matter experts and guest bloggers! 

Thank you for your support and feel free to catch up on industry insights from 2017 here.

From everyone at Hayes, Happy New Year!

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Topics: holiday, new year

2018 Predictions from Healthcare Leaders Across the Country

Posted by Thought Leaders on December 20, 2017 at 9:00 AM

There’s a familiar quote that says, “Never make predictions, especially about the future.” But ‘tis the season for doing just that so we asked some of the leading healthcare experts to give us their predictions for the industry in 2018. Their outlook on the coming year cover a wide range of issues including technological innovation, EHRs, cloud services, cybersecurity, healthcare costs, legacy data management and the Internet of Things.

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Topics: EHR, data management, Healthcare Analytics, Hayes Thought Leadership Blog Series, Cybersecurity, 2018 predictions

5 Tips for a Consumer Friendly Front Desk

Posted by Cynthia Ethier on December 13, 2017 at 9:00 AM

With an industry push toward healthcare consumerism, the economic purchasing power and decision-making is shifting into the hands of patients. Patients are now becoming more educated and involved in shopping around for healthcare and they must consider all options and choices for quality and cost.

A patient-centric workflow that focuses on the needs and desires of patients and leverages service quality will resonate with wise healthcare consumers. Combining a patient-centric workflow and a friendly, efficient front desk is the best way to deliver an optimal experience to your patients. Here are five steps that can help enhance the patient experience at the front desk.

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Topics: healthcare customer service, revenue cycle

6 Steps to an Effective Revenue Integrity Program

Posted by Vasilios Nassiopoulos on December 6, 2017 at 9:00 AM

Each year, the American College of Healthcare Executives surveys healthcare industry CEO's, CFO’s, COO's, Revenue Cycle Managers and Compliance Leaders to name their top concerns. For the past 12 years, financial concerns have topped the list.

That should not come as a surprise considering the turbulent environment healthcare organizations face today. Pressure on top and bottom lines, transition to value-based care, growth of consumerism in the industry and tightened oversight by outside entities are forcing healthcare organizations to change the way they operate.

Organizations have been focusing on revenue cycle management for years, but forward thinking leaders are reexamining this siloed approach. They are coming to recognize that ensuring revenue integrity requires considering the entire revenue cycle – front end, mid-cycle, back office – to more appropriately address the challenges they face today.

But where do you start? Here is a six-step process for establishing an effective revenue integrity program.

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Topics: healthcare compliance, revenue integrity

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