Hayes' Healthcare Blog

5 Benefits of Staff Augmentation during Your System Transition

Posted by Clinical Transformation Team on January 31, 2018 at 9:00 AM

The project list for a transition to a new EHR or practice management system can seem endless. But even with a lengthy, comprehensive task list, one key component of a system transition is often overlooked. How are you going to support your legacy system during the implementation of your new system? Despite regularly being ignored or discounted, developing a plan for legacy system support is one of the most important things you can do in your transition planning.

The default for too many organizations is to try and use existing FTEs to handle both legacy support and new system implementation. As it often turns out, however, this can be a flawed strategy which leads to reduced efficiency in current operations, increased errors and costs, surge in user and staff frustration that in some cases can lead to significant employee attrition.

As revenues shrink and margins tighten, chances are your resources have already been reduced. Asking your already overworked staff to assume more responsibilities without expecting a negative impact is unrealistic. Those organizations that understand this problem up front address the issue by augmenting current staff with temporary help. In many cases that takes the form of either managed services to handle the help desk or adding resources to help take on other legacy support duties.

Here are five benefits of staff augmentation during your system transition.

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Topics: clinical optimization, staff augmentation, system transition

Texting Patient Information? Yes, As Long as You Take These 3 Steps

Posted by Cristina Randall on January 17, 2018 at 9:00 AM

To text or not to text. That is the question. When it comes to personal interaction, there is no doubt that texting has become an essential form of instant communication between friends and colleagues.

Texting and secure messaging are also beginning to transform healthcare delivery and helping to improve quality, provide access and control costs. But up to now, questions surrounding the permissibility of texting in a healthcare setting has proven to be a somewhat murky conundrum for providers.

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Topics: healthcare privacy and security, patient information

3 Key Planning Steps to a Smooth IT Transition

Posted by Tracy Welsh on January 10, 2018 at 9:00 AM

Proper planning prevents poor performance. The Five P’s may sound trite and cliché, but that doesn’t make it any less accurate. It’s especially good advice when you are about to go through an IT transition.

The upheaval in the healthcare industry is creating an unprecedented number of IT changeovers because of provider and vendor mergers and acquisitions, or the need to upgrade to meet the requirements of the Affordable Care Act (ACA) and MACRA. In 2017 alone, nearly 50 health IT companies and over 40 healthcare organizations have been involved in a merger or acquisition.[1],[2]

Even if M&A activity isn’t on your immediate horizon, there is still a serious likelihood of change. The number of clinicians replacing their EHRs has increased 59 percent since 2014.[3] Nine percent of acute care facilities and 11 percent of ambulatory facilities are looking to replace their current EHR.[4] Half of large hospitals were planning to replace their EHR systems as of 2014.[5]

Implementing a new EHR or practice management system while maintaining current operations on the legacy system can pose significant challenges. The best way to overcome the obstacles you will face is by laying out a detailed plan before you start. Here are three key steps you should consider as you prepare for your transition.

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Topics: clinical optimization, system change management, it transition

Promoting System Efficiency in High Turnover Staff

Posted by Susan Cruz on January 3, 2018 at 9:00 AM

Most organizations have a method of training new employees prior to or just at the beginning of their position tenure. Unfortunately, this often involves overwhelming the employee with large amounts of information and requirements in a short period of time. At the same time, they are also learning new responsibilities and their co-workers’ names and, even, where to get good coffee locally. This can lead to "brain-overload" and missed training opportunities. 

Here are three ways that can help your training program to promote greater system efficiency and functionality usage in your high turnover staff positions.

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Topics: IT staff turnover, healthcare IT, IT training

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