Hayes' Healthcare Blog

Clara Hocker

Clara Hocker is a Senior Healthcare Consultant with Hayes Management Consulting.

Recent Posts

Building a Better Billing Office: What You Need to Know

Posted by Clara Hocker on February 11, 2015 at 9:00 AM

When you think about combining your physician billing (PB) and hospital billing (HB) into one operation, there are many things to consider. This type of arrangement can either be called a central billing office or a single business office*; either way the result is an office where patients can call to discuss both hospital and professional billing services. Whatever label used, it’s unrealistic to to simply sit hospital and physician billers together and expect them to speak the same language, or put hospital and clinic customer service reps together, plug the phones in and be ready to go. So how do you combine your billing resources to ensure efficiency and flow?

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Topics: billing, centralized business operations, single billing office, Billing office

Accounts Receivable: Prioritizing for Follow-up Success

Posted by Clara Hocker on August 6, 2014 at 11:58 AM

 Accounts receivable can make or break an organization’s financial health. To better understand your organization’s accounts receivable it’s worth asking a few questions. Does your organization have a solid understanding of the types of outstanding balances that are most likely collectible based on your lines of business and payor mix? Are you already successful with insurance follow-up? Do you want to take it to the next level?

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