Many healthcare organizations are finding that the clinical or revenue cycle systems they installed 20, 10 or even five years ago no longer meet the needs of their complex and growing organizations. You may be filling functional gaps with manual work arounds or a myriad of bolt-on solutions. HIPAA, Meaningful Use, ICD-10, population health and many other industry initiatives have invoked the need for additional system requirements. While many vendors have kept up, some have struggled. Additionally, the need to improve operational efficiency and implement best practice workflows often stresses the limits of existing systems.
If you are taking the journey in selecting a new healthcare IT vendor or install a new system, there is a lot to consider beyond the analysis of the features and functions of the proposed system. Consider the areas below to make sure you are selecting a strong and dependable partner with a superior product.