Hayes' Healthcare Blog

Paul Allen

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Forgotten A/R: 3 Steps to Getting Beyond “Low Hanging Fruit”

Posted by Paul Allen on March 21, 2018 at 10:34 AM

Low hanging fruit. You likely hear the term nearly every day in the business world. It refers to something easy to reach and therefore should be “picked” first. It has also come to mean an area where you can concentrate your efforts to get the most results.

In healthcare finance, low hanging fruit is often used as a descriptor of the easiest money to collect on outstanding accounts receivable. Revenue Cycle teams focus on Medicare, Medicaid, and specific major payers that make up the majority of their revenue.

Working the payers that will yield 80 percent of your revenue – Medicare, Medicaid, and two or three of your major commercial plans - makes sense and should be the first line of attack when looking to collect outstanding revenue. But what about the “fruit” that is further back and higher up in the “trees?” What about that other 20 percent of your revenue?

You shouldn’t be content with disregarding 20 cents of every dollar. With improvements in automation and technology, it’s time to take another look at this still-very-valuable component of your receivables and begin mapping out a new attack plan to collect it.

 

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Topics: A/R management, Revenue Cycle Health, revenue integrity

The Devil is in the Details: Why You Need an Efficient Tracking System Now

Posted by Paul Allen on January 11, 2017 at 9:00 AM

Ten of the most frustrating words for an end-user have got to be, “Please submit a ticket and we will complete your request.”   Not the words end-users want to hear when trying to resolve an issue or make a dictionary addition. The natural and most common response of course is, “Why do I have to complete a ticket for every request, even simple ones?”   Great question.

Both analysts and end-users express weariness on what appears to be needless steps in order to resolve an issue or a request.   So how to you create a tool that can be provided to management, analysts, and end-users to end this frustration? In a word, or actually three, a ticket tracking system. There are two ways to go with ticket tracking tools, you can purchase one or you can develop your own in house using SharePoint or another database system.

There are three major benefits to a ticket tracking system for your organization – tracking, reporting and communicating.

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Topics: reporting, System optimization

Balancing Act: How to Effectively Maintain your Legacy System During the Chaos of an Install

Posted by Paul Allen on January 13, 2016 at 9:00 AM

Resources are limited, funds are limited, and time is invaluable. What should an organization do to maintain their legacy system during the installation of a new system?   It’s impossible to ignore the compliance, patient service needs, and required enhancements to your current system.   What should you consider to remain compliant? What can be done to make the go-live more productive and seamless? What are the tasks that can be completed to make the post go-live more productive? How does one provide the dedicated resources during this transitional time? With so many questions to consider, we have broken it down into four central topics so you can confidently maintain your legacy system during your install.

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Topics: EHR go live, EHR implementation, revenue cycle management

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