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Pete Rivera

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5 Common Pitfalls of Technology Strategy Development

Posted by Pete Rivera on May 31, 2017 at 9:00 AM

When trying to develop a technology strategy for your organization you often find yourself overwhelmed by the differences of opinion within your organization.

Application users have certain expectations of the technology that should help them with their day-to-day workflow. The organizational leadership team may have competing interests between what is required from a clinical integration standpoint and what is needed to get claims out the door. Striking a balance between what you feel is right for the organization and what your leadership team is telling you is often not the same.

Here are five common pitfalls to avoid when developing your technology strategy:

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Topics: project management, healthcare technology, strategic planning

Tale of Two Systems: Making the Right IT Choice Following a Merger or Acquisition

Posted by Pete Rivera on April 27, 2016 at 9:00 AM

A recent survey reported that healthcare promises to be one of the most active sectors when it comes to mergers and acquisitions (M&A) in 2016. Almost half of the M&A professionals surveyed felt healthcare would be the third most active sector behind only the technology and biotech/pharmaceutical industries. KPMG, who conducted the survey, reported that healthcare M&A’s are being driven by geographical expansion, new service lines development, and adjustments to new reimbursement models.[1]

Many strategic challenges come with a merger or acquisition – financial, legal, cultural - but one of the most significant involves technology. Selecting between the IT systems of two combining entities can be a difficult process and to make the right decision, the organization must evaluate both systems before deciding on the best option going forward.

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Topics: healthcare mergers and acquisitions, IT strategy, systems analysis

Hiring Leaders that Quickly Get Distracted with New Opportunities…Squirrel!

Posted by Pete Rivera on November 4, 2015 at 9:00 AM

There are some leaders that enjoy the arrival process at a new organization, fixing issues during the honeymoon phase, and then leaving when the C-suite starts asking, "What have you done for me, lately?" Organizations often look externally for candidates that will take a fresh look at issues and solve world hunger. They don’t like to look within because “if my current employees were all that good, I would not be in the mess I am in!"

The concept of grooming leaders is often lost on most organizations when they settle for hiring leaders that quickly get distracted.  Some VPs are not able to look at supervisors that have worked their way up to director without still treating them like they are new to the club. They fail to realize that those that rise to the top are often gifted with leadership traits that cannot be taught.

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Topics: hospitals, business management, ambulatory care, healthcare leaders, professional development

Why it is Time to Reinvent the Patient Experience

Posted by Pete Rivera on December 3, 2014 at 9:00 AM

As we straddle the fence between manual processes and the use of technology, the process of walking into a typical doctor’s office today is the same as it was 20 years ago. Where we once manually filled out forms, we have just inserted electronic data touch points to capture information.

The typical clinician has been trained to see patients with a certain methodology in a predictable workflow, because as they say, “That’s how we have always done it.” We need to change the process in order to leverage the technology. This does not mean that technology is the driving force; it means that we now have an opportunity to look at things differently. The barriers that were once reasons for not implementing a technology (e.g., security, hardware costs, user adoption) are no longer valid. There are now low-cost solutions that address each of these concerns. New healthcare construction recognizes the need to direct the patient flow differently, but we don’t need to tear buildings down to start over; instead it’s a matter of thinking creatively.

Rethinking y

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Centralized Scheduling: Why You Should Embrace It Now

Posted by Pete Rivera on August 20, 2014 at 1:25 PM

It is well understood that in order to hone your skills at a certain process, you have to repeat it often and stay current with both regulatory and technological changes.

In healthcare we task our front desk personnel with a number of new processes. We expect them to keep current with all of the latest changes in software updates and organization polices. Your typical front desk staff may be responsible for: check-In, registration, check-out, scheduling, patient complaints, distribution and collections of forms; copay collection, insurance verification, demographics and insurance updates, insurance authorizations, and physician referrals. Some organizations divide these processes between multiple employees within the individual practice, but very few have a centralized process across all practices. When you think about the impact that these employees have on data quality and integrity, it is amazing that they are able to achieve anywhere above a 90% accuracy level.

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Healthcare’s Big Data: Size Does Not Matter

Posted by Pete Rivera on November 18, 2013 at 7:30 AM

There is a fear in healthcare that the sum of all the data that we process is just too much to manage. Somehow we believe that our disparate systems are just too complex to pull data into one repository.

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Topics: big data healthcare, healthcare data management, data management

How to Build Leaders and Improve Team Effectiveness

Posted by Pete Rivera on January 9, 2012 at 9:09 AM


While IT and business skills are critical, leaving leadership development off the training table is a perilous long-term strategy. Large healthcare organizations often fill manager/director-level positions externally rather than developing internally. Meetings are primarily used for project updates with little attention to team building and leadership development. Employee appraisals are tailored to reward productivity and completion of projects.

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Topics: project management, healthcare IT consulting, Leadership

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