Hayes' Healthcare Blog

Susan Cruz

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Promoting System Efficiency in High Turnover Staff

Posted by Susan Cruz on January 3, 2018 at 9:00 AM

Most organizations have a method of training new employees prior to or just at the beginning of their position tenure. Unfortunately, this often involves overwhelming the employee with large amounts of information and requirements in a short period of time. At the same time, they are also learning new responsibilities and their co-workers’ names and, even, where to get good coffee locally. This can lead to "brain-overload" and missed training opportunities. 

Here are three ways that can help your training program to promote greater system efficiency and functionality usage in your high turnover staff positions.

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Topics: IT staff turnover, healthcare IT, IT training

5 Benefits of Increased Patient Engagement You May Not Know

Posted by Susan Cruz on October 26, 2016 at 9:00 AM

In today’s disruptive healthcare environment, we’re hearing of all sorts of new initiatives that aim to provide the best and most
affordable healthcare to patients.  Everything from MACRA, to Meaningful Use, to interoperability.  A common theme among these is the active foundation of improving health and realizing increased patient engagement.  With the shift from fee-for-service to fee-for-value, patients and consumers are becoming less passive and more proactive and engaged.  With this idea on the tip of everyone’s tongue, one might ask questions like, how do I create the best environment for my providers and their patients? What is the best way to educate patients on what exactly is going into their healthcare? How do I increase my patient engagement?

Not unlike using the age-old sentiment that history repeats itself, you can begin to answer these questions by going back to examples of how people have been engaged in their education in the past.  When you talk about education, you intuitively think of school. Active learning is a methodology utilized in the classroom to move the students from the role of passive receivers of information to that of active participants responsible for their own learning.  Techniques used in active learning include discussion, self-assessment, projects, group learning, self-defined goals, and more.  These techniques have proven to be far more effective than the traditional learning environment in which students sit passively and listen to lectures from a seemingly autocratic authority.

Similarly, the provider-patient role in many healthcare institutions has evolved throughout history into an authority and passive recipient relationship.  But as we noted earlier, this is clearly starting to shift within the healthcare industry today.  With the implementations of value-based care, we are seeing the provider-patient relationship shifting to organically place more ownership of the patients’ own health onto their plates to become more like the traditional consumer of any good or service, and less like a passive student within a lecture-style environment. 

While the healthcare industry is abuzz with all sorts of opinions about these initiatives and the shift value-based care, one perspective you can take is to see the win-win benefits of such an evolution of healthcare, especially for providers.

Here are five benefits that you may not have realized since the industry has started to steer patients into becoming active learning healthcare consumers.

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Topics: Fee-for-service, value-based care, provider education, patient engagement

Before You Hire That Backfill Support Team, Ask Yourself 5 Questions

Posted by Susan Cruz on October 21, 2015 at 9:00 AM

Choosing a backfill consultant may seem like an easy process. Why bother with weighing team structure, management, personalities, and toolkits when the team will be gone in such a short time? When choosing a backfill team, you are likely focused on signing contracts with a new vendor not to mention completely uprooting your business and application team processes. However, due to regulatory and compliance issues surrounding your historical data and the mammoth effort required to retire your legacy system, you may be working with your backfill team far longer than initially anticipated. Choosing a team that fits well with your staff and organization’s culture will have a substantial impact on customer service and your bottom line, all during a time when your team is fully occupied with the installation of a new system and all of your cash is generated from the soon-to-be-legacy system.

While it will require a bit of introspection, there are 5 key factors you should consider before starting your vendor selection for a backfill support team:

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Topics: EHR go-live support tips, EHR ROI, vendor selection, Change management, strategic planning

Retirement Planning for your Legacy System...It's Never Too Late to Start

Posted by Susan Cruz on October 30, 2014 at 10:18 AM

If you are like many healthcare organizations, you may find yourself several years post go live and yet you still don’t have a plan to handle your legacy system data. Sound familiar? When a new system is introduced like an electronic medical record (EMR) or practice management system, complete with new bells and whistles, it’s common for the legacy system to lose focus. And yet the costs of running an out of date system for longer than necessary can be significant and painful.

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Topics: Legacy System

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