Hayes' Healthcare Blog

Tamarah Alexander

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5 Ways to Avoid Analysis Paralysis on your next Revenue Cycle Project

Posted by Tamarah Alexander on November 15, 2017 at 9:00 AM

We’ve all heard the expression, “Rip off the Band-Aid” and yet it still makes us flinch.   It is human nature to recall previous effects associated with a painful or hard decision.  Often times, we are left with the sting of the decision long after the proverbial Band-Aid has been ripped off and other times we sigh with relief and think, “that wasn’t so bad after all!” 

The healthcare revenue cycle of today is continuously changing and it requires a lot of heavy lifting to ensure the changes required are managed in our electronic databases are well communicated to staff and, most importantly, have minimal impact on the patient’s overall experience.  During times of great change, operations and technology will encounter circumstances that will require a lot of careful thought and analysis to deliver the best possible solutions where time is also of the essence.  So how do you balance an optimal delivery of high quality work within an acceptable time frame? 

Following these five tips will allow you to understand, mitigate and weigh your options without the dreaded presence of Analysis Paralysis.

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Topics: heatlhcare revenue cycle optimization, healthcare project management

How to Effectively Manage Your Optimization Process after Go-Live: MOP IT UP!

Posted by Tamarah Alexander on August 24, 2016 at 9:00 AM

A new system implementation can really stir up a lot of dust within your organization!  Between trying to mitigate risks,
 complete required tasks, consolidate and contain the limits of the scope, reduce redundancy, design new workflows, and reconciliation, it really can feel like the needs of your end users are being sucked into a vacuum. An implementation is not “one size fits all” but it can feel like it in the beginning when you are introduced to the new technology and learn how others are using it in the industry.

Once you have completed the “hammering of the nails” behind the build, it is important to evaluate what has been done and what is not truly completed yet.  Once the dust of the go-live has fallen and settled on the floor, it’s time to “M.O.P. I.T.” up and begin the optimization process.

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Topics: System optimization, EHR go-live support tips, Change management

Understanding Referral Leakage: Identifying Preventable versus Expected

Posted by Tamarah Alexander on July 8, 2015 at 9:00 AM

Drip. Drip. Drop. That’s the sound of leakage. How are you managing your organization's outgoing referral population? Are you measuring and tracking the number of outgoing referrals? How well is your organization managing the coordination of patient care? Understanding why patients are seeking services outside of the proverbial footprint of your organization is crucial to your success.   When evaluating the details, it is important to know the “why”: why are patients being referred outside the organization or why they are choosing to leave the organization. Understanding the “why” will help you to identify service gaps and begin offering the services that meet the needs of your patient population.

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Topics: healthcare optimization, patient satisfaction, revenue cycle management, referrals

Five Ways to Reduce Front End Denials

Posted by Tamarah Alexander on November 11, 2013 at 7:30 AM


Use your favorite search engine and look up “front end denials.” It is no surprise that your search will yield a plethora of results, as it is such a common subject – and problem. Many factors contribute to front end denials. While some are based on user errors, others may be a result of a new practice management or electronic medical record system installation in which data formerly available in the legacy system is no longer accessible.  Additionally, front end users may not always be aware of the hidden, contributing factors such as data interfaces and conversions. 

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Topics: heatlhcare revenue cycle optimization, reduce denials, reduce front end denials, healthcare revenue cycle

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