Hayes' Healthcare Blog

Building a Better Billing Office: What You Need to Know

Posted by Clara Hocker on February 11, 2015 at 9:00 AM

When you think about combining your physician billing (PB) and hospital billing (HB) into one operation, there are many things to consider. This type of arrangement can either be called a central billing office or a single business office*; either way the result is an office where patients can call to discuss both hospital and professional billing services. Whatever label used, it’s unrealistic to to simply sit hospital and physician billers together and expect them to speak the same language, or put hospital and clinic customer service reps together, plug the phones in and be ready to go. So how do you combine your billing resources to ensure efficiency and flow?

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Topics: billing, centralized business operations, single billing office, Billing office

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