Hayes' Healthcare Blog

The Imperfect Checkout Process: 6 Steps to Enhance Patient Experience

Posted by Angela Hunsberger on August 26, 2015 at 9:00 AM

Picture a road race with no finish line. I envision it would look similar to the bewildered faces of patients leaving your office without stopping at a checkout desk. Without closure from their appointment, your patients may have trouble explaining details to their loved ones when they get home or have likely forgotten the next steps. They may have the clinical summary printout in their hand, but closing the patient’s appointment is more than providing a list of instructions and showing them the door.

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Topics: clinical documentation, healthcare revenue cycle, patient satisfaction, checkout

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