Hayes' Healthcare Blog

Planning for the Unexpected EHR Downtime: 4 Key Steps

Posted by Irene Bonin on April 22, 2015 at 9:00 AM

Ever heard the phrase “tech savvy”? Or “Information Age”? These are the times we live in. Everything is going electronic; from mail and photos to cars and phones. It seems like everyone knows the newer, faster gadget and how to use it. Along with the rest of the world, medical records and doctor’s visits are being taken electronic and, not surprisingly, the “digital generation” appears in the healthcare industry, as well. There are more and more people who have never worked on paper, only electronic health record systems (EHRs). But what happens if the system crashes? Or when the power goes out? Does patient care stop? Absolutely not. What happens to those tech savvy fishes when they’re tossed out of their electronic water and onto the stationery ground? Users sometimes struggle with the workflows using classic tools of paper and pen. These struggles then manifest as delayed patient care, frustration and anxiety. How can you ensure your organization is prepared for an unplanned downtime?

 

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Topics: communication, EHR, planning

Avoiding Chaos: 3 Ways to Bridge the Gap Between EHRs and Workflows

Posted by Admin on April 15, 2015 at 9:00 AM

The challenges healthcare organizations face during EHR implementations vary, but many of the issues related to the technology itself can be wrapped into one package and labeled “processes related to technology.” Integrating workflow analysis and system configuration can be overwhelming for various reasons. Some include specific needs of end users, physician time management, and workflow diagrams lacking sufficient details. When these situations occur, other processes are affected and require decision making and change control. Does this sound familiar? Fortunately, there are some very simple steps to avoid the chaos associated with disconnected processes.

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Topics: healthcare, communication, ehr implementation planning, EHR implementation, workflows

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