Hayes' Healthcare Blog

Transitioning to a New EMR – 3 Tips to Smooth the Way

Posted by Clinical Transformation Team on April 6, 2016 at 9:00 AM

Authors: Rosie Montemayor and Kelsey Kazmierczak 

 Electronic Medical Records (EMR) have become a crucial part of everyday healthcare operations.  Chances are your organization is currently working with an EMR system. Many organizations have not only adopted one, but have transitioned to another, newer model in hopes of returning the significant investment if the first implementation did not go as well as planned.  By the second go-live, organizations have a list of what to do and what not to do based on lessons learned from the first time around.  So how do you know if adopting a new EMR is the best choice?  What are some of those tips and tricks that you could learn from your peers? 

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Topics: ehr implementation planning, clinical optimization, EMR implementation

11 Pitfalls of a System Conversion and How to Avoid Them

Posted by Lorie Richardson on January 27, 2016 at 10:13 AM

According to a recent predictions report from IDC, 2016 will see a market influx of new, third-platform acute care EHR solutions. Providers are responding to the drawbacks of existing, dated second-platform technology that makes up most of the current EHR install base. Lack of interoperability and patient centricity, along with the inability to meet the needs of new accountable care initiatives are driving this move to the next level of healthcare IT technology. This change promises to lead to a complete digital transformation in the healthcare industry in the next five years.[1]

This shift increases the chances of there being an EHR conversion in your future – something that is necessary but can nonetheless be a complicated and perilous journey. Commitment and planning are critical to a successful conversion, but even then, dangers still lurk. Here are 11 common pitfalls you might encounter during a conversion and what you can do to avoid them.

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Topics: ehr implementation planning, clinical optimization, EHR solutions

When Making Go-Live Priorities, Don’t Forget The Knowledge Transfer!

Posted by Susam Vang on December 16, 2015 at 9:00 AM

As healthcare organizations focus on their system go-lives, things can get a bit complicated, especially when external resources are brought in to support what is undoubtedly a sizeable project. Processes may not get communicated to everyone, useful information may reside in a variety of locations, or ownership may be unclear when there are so many competing priorities that need to be addressed. Often times, all of an organization’s energy gets spent on technology deployment as the goal, and the go-live implementation date as the objective.

Once the system goes live or the enhancement is deployed, what comes next is the hard part.

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Topics: ehr implementation planning, healthcare project management, EHR implementation

4 Things to Consider When Choosing Go-live Support Staff

Posted by Glenda Wickus on December 2, 2015 at 9:00 AM

Electronic medical record (EMR) implementations can be both stressful and costly. End-user proficiency with your new EMR is absolutely crucial to the success of all aspects of your healthcare organization including financial return, patient safety, patient quality outcomes and staff satisfaction levels. In order to undertake the enormous task of ensuring that every member of your organization is fluent in the new system, many organizations utilize at-the-elbow support post training classes to help smooth the transition between classroom training and live patient care. At-the-elbow support is essential to help your business, front desk and clinical staff learn and feel comfortable with their new workflows and technology.

As a leader in your organization, it may be your responsibility to find the best balance between highest functionality and lowest cost. Wouldn’t it make sense to ensure you’re getting the most "bang for your buck" when it comes to implementation at-the-elbow go-live support staff? Before you do, consider the four recommendations below.

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Topics: EHR go-live support tips, ehr implementation planning, EHR, healthcare management, support staff

Effective Project Management: How to Prioritize When Everything is Urgent

Posted by Zoe Shiovitz on July 22, 2015 at 9:00 AM

We have all had those days where we receive competing requests that require our immediate attention; the days where you have tasks x, y, & z on your to-do list, they are all high priority, and they all need to be addressed immediately. You're only one person, so how do you prioritize which request gets completed first?

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Topics: healthcare customer service, ehr implementation planning, clinical optimization, revenue cycle optimization

System Implementation: 4 Stumbling Blocks to Avoid

Posted by Steven Botana on July 1, 2015 at 9:00 AM

Every organization, at one time or another, goes through some type of system upgrade or implementation. Common practice is to develop a very detailed project plan. These documents are laid out to ensure that all tasks are performed and that all deadlines are met. Meetings are scheduled, milestones are agreed upon, and staff are informed of what to expect. Unfortunately what may look like a well thought out plan on paper may not address the day-to-day issues that can often disrupt a thoughtful plan.

So how do you prevent this kind of interruption? It is good practice to think about possible stumbling blocks that can cause employee angst, reworking of project plans, and/or potential deadline delays. Take a look at the following potential road blocks and how to prevent them.

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Topics: ehr implementation planning, clinical optimization, system implementation

Avoiding Chaos: 3 Ways to Bridge the Gap Between EHRs and Workflows

Posted by Admin on April 15, 2015 at 9:00 AM

The challenges healthcare organizations face during EHR implementations vary, but many of the issues related to the technology itself can be wrapped into one package and labeled “processes related to technology.” Integrating workflow analysis and system configuration can be overwhelming for various reasons. Some include specific needs of end users, physician time management, and workflow diagrams lacking sufficient details. When these situations occur, other processes are affected and require decision making and change control. Does this sound familiar? Fortunately, there are some very simple steps to avoid the chaos associated with disconnected processes.

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Topics: healthcare, communication, ehr implementation planning, EHR implementation, workflows

Making the Case for Physicians as Part of the EHR Project Team

Posted by Lisa Laravie on April 8, 2015 at 9:00 AM

 

Electronic health record (EHR) implementation is undoubtedly complex. With so many factors,departments, and workflows to consider, it’s no wonder so many organizations are reaching out for help. With more providers adopting EHR’s, the process of implementation has been evolving as we figure out best practices and lessons learned. How are you going to ensure the success of your EHR implementation? One suggestion is to optimize your resources by leveraging your physicians and integrating them into the project team as much as possible.

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Topics: ehr implementation planning

New Software: Ensuring a Smooth Landing

Posted by Kayley Wolf on July 23, 2014 at 10:02 AM

 Managing a new software or application can be daunting, but that doesn’t have to be the case. With a bit of planning, some strategy and an open mind, new software can help your organization produce maximum results.

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Topics: system conversion, EHR adoption, ehr implementation planning, practice management system, project management, EHR, system migration, system implementation, EHR implementation, system selection

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