Hayes' Healthcare Blog

How to Create an ACA Front Desk

Posted by Cynthia Ethier on January 28, 2015 at 9:00 AM

The Affordable Care Act (ACA) has no doubt affected healthcare operations, including the front desk of all physician practices. Traditionally an entry level job in most medical organizations, the front desk employee has now taken on a more crucial role. Specifically, he or she now needs to take a more active role in the revenue cycle due to the changing domain of insurance. My consulting philosophy has always been; “If you have a great front end, you won’t need a back end.” So how do you ensure your front desk is ACA optimized?

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Topics: front end operations, front end operations improvement, centralized front desk operations

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