Hayes' Healthcare Blog

Why Your Front Desk Needs to Understand Coding

Posted by Kathy Williamson on June 10, 2015 at 9:00 AM

Current Procedural Terminology (CPT) codes and diagnosis codes impact how insurance companies adjudicate claims and determine patient responsibility amounts. Healthcare providers can greatly impact the amount that the patient is liable for based on how services are coded and reported to the insurance company. Hospital and physician office staff who collect money from patients need to understand the basics regarding these procedure codes in order to minimize collection errors up front and reduce the likelihood of credit balances and claim re-work. So how can you help your front desk understand the impact of coding?

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Topics: ICD-10, coding, revenue cycle management, ICD-9, collections, global periods, Medicare

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