Hayes' Healthcare Blog

5 Tips for a Consumer Friendly Front Desk

Posted by Cynthia Ethier on December 13, 2017 at 9:00 AM

With an industry push toward healthcare consumerism, the economic purchasing power and decision-making is shifting into the hands of patients. Patients are now becoming more educated and involved in shopping around for healthcare and they must consider all options and choices for quality and cost.

A patient-centric workflow that focuses on the needs and desires of patients and leverages service quality will resonate with wise healthcare consumers. Combining a patient-centric workflow and a friendly, efficient front desk is the best way to deliver an optimal experience to your patients. Here are five steps that can help enhance the patient experience at the front desk.

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Topics: healthcare customer service, revenue cycle

Effective Project Management: How to Prioritize When Everything is Urgent

Posted by Zoe Shiovitz on July 22, 2015 at 9:00 AM

We have all had those days where we receive competing requests that require our immediate attention; the days where you have tasks x, y, & z on your to-do list, they are all high priority, and they all need to be addressed immediately. You're only one person, so how do you prioritize which request gets completed first?

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Topics: healthcare customer service, ehr implementation planning, clinical optimization, revenue cycle optimization

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