Hayes' Healthcare Blog

9 Questions to Ask When Winding Down Your Accounts Receivable During an IT Transition

Posted by Sondra Akrin on June 7, 2017 at 9:00 AM

Demands continue to hammer healthcare organizations in today’s ever-changing environment:

  • Increase patient engagement.
  • Reduce costs.
  • Meet new requirements of value-based care.
  • Comply with the Affordable Care Act (or the American Health Care Act or whatever new plan emerges from the ongoing congressional battle over healthcare.)

Organizations scrambling to meet these demands have become increasingly reliant on their IT systems. Practice management (PM) systems form the foundation of an organization’s business and many are coming to realize that the systems they have in place can’t get the job done. A number of older systems are slow, difficult to use and can’t keep up with the demands of a modern revenue cycle. The need for automation, data analysis and detailed reporting often requires the implementation of a new PM system.

While this may solve the needs of the future, it creates a ton of problems in the present. IT system transitions, though often necessary, are complex and affect nearly every aspect of an organization. One of the most critical aspects of a PM system transition involves the handling of accounts receivable (A/R).

Here are several key questions to ask as you prepare to wind down your A/R during a transition.

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Topics: healthcare IT, healthcare revenue cycle, A/R management, Legacy System

Why Healthcare Technology Innovation Must Consider the Patient Story

Posted by Jeff Liddell on May 17, 2017 at 9:00 AM

By Jeff Liddell, Harmony Healthcare IT Consultant, Licensed Social Worker, Emergency Psychiatric Services High Reliability Organization Coach

The buzz and excitement surrounding last month’s NCAA Basketball Tournament provided another example of how the Road to the Final Four has become an annual community ritual encompassing people of all ages and backgrounds. Everyone, it seems, follows the action with brackets in hand as the field is whittled down from 68 to one National Champion – this year North Carolina.

The enormity of the event can be overwhelming, but as I followed the action I was most inspired by the individual stories of these college players - some of them beginning in faraway places like Poland, Africa, and Germany. While the victorious Tarheels cut down the nets amid a shower of blue and white confetti, many of the player stories had already begun to fade away.

Something similar is happening in the healthcare industry. The exhilaration surrounding the innovations in healthcare technology has taken center stage – sometimes at the expense of the stories of the patients the technology is meant to help. As industry leaders, we can’t be dazzled to the point where the patient story is lost beneath the waves of technology sweeping healthcare today. In an environment of mergers and acquisitions, consolidations and the tsunami of new technology and challenges to deliver care, we must be vigilant in ensuring that the patient remains the focus.

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Topics: healthcare IT, patient experience, Hayes Thought Leadership Blog Series

On the Road with John Halamka, Healthcare IT Observations

Posted by John Halamka on November 9, 2016 at 9:00 AM

By John Halamka, MD, CIO, Beth Israel Deaconess Medical Center and co-chair of the national Healthcare IT Standards Committee.

Over the past few months, I’ve been in England, China, Denmark, New Zealand, and Canada.

Each of them is rethinking their healthcare IT strategy and is not entirely satisfied with past progress.  

I’m often asked by senior government officials to help harmonize IT strategy at the country level. That I can do. I’m also asked to discuss the US Presidential campaign, but that defies rational explanation.

I frequently say that healthcare IT issues are the same all over the world.  Here’s a few common observations:

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Topics: healthcare IT, Hayes Thought Leadership Blog Series

3 Ways Technology Must Show Up in the Consumerization of Healthcare

Posted by Don Lewis, VP/CTO, Group Health Cooperative on September 21, 2016 at 9:00 AM

In a recent survey, eight out of 10 consumers believe taking a greater, more active role in their healthcare is a positive. Nearly nine of 10 reported feeling a need to be more proactive in managing their own healthcare.[1] The sea change that has since washed over the healthcare industry over the past few years has only served to strengthen those opinions.

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Topics: healthcare IT, Hayes Thought Leadership Blog Series

Change in Paradigm: Sharing Healthcare Information Outside the Hospital Walls

Posted by Mark Schneider on May 18, 2016 at 9:00 AM

By Mark Schneider, Vice President, MedStar Health

According to a survey by Hospital and Health Networks magazine, only 39% of respondents integrate clinical data so it is accessible, searchable, and reportable across the care community. That’s up from 33% in 2014 but far short of the type of connectivity needed to ensure quality patient outcomes.

With 10 hospitals, 6,000 affiliated physicians, and 30,000 employees, MedStar, like most healthcare organizations, has its share of IT priorities like Meaningful Use, electronic health record (EHR) optimization, and establishing a consistent set of platforms across all of our inpatient departments. But some of the most exciting and important work we are doing is focused on initiatives outside our hospital walls – connecting to our patients, connecting our clinicians (visiting nurses and geriatric providers making home visits), connecting our myriad of outpatients sites (clinics, physician offices, rehab facilities, urgent care centers) and connecting with other major health organizations, once viewed as competitors, in the Maryland and Washington, D.C. area.[1]

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Topics: healthcare IT, interoperability, HIE, Connectivity, Hayes Thought Leadership Blog Series

Post Epic Implementation: Now What? Watching your Watch List

Posted by Sou Chon Young on September 30, 2015 at 9:00 AM

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?

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Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

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