Hayes' Healthcare Blog

When Making Go-Live Priorities, Don’t Forget The Knowledge Transfer!

Posted by Susam Vang on December 16, 2015 at 9:00 AM

As healthcare organizations focus on their system go-lives, things can get a bit complicated, especially when external resources are brought in to support what is undoubtedly a sizeable project. Processes may not get communicated to everyone, useful information may reside in a variety of locations, or ownership may be unclear when there are so many competing priorities that need to be addressed. Often times, all of an organization’s energy gets spent on technology deployment as the goal, and the go-live implementation date as the objective.

Once the system goes live or the enhancement is deployed, what comes next is the hard part.

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Topics: ehr implementation planning, healthcare project management, EHR implementation

6 Ways to Avoid Squandering Consulting Hours

Posted by Angela Hunsberger on November 18, 2015 at 9:00 AM

The decision to bring in a consulting company is not a simple one. Most organizations follow a procedural protocol to examine immediate needs against internal bandwidth and ability.   Often it’s necessary to involve experienced subject matter experts to see a project through completion. Regardless of the justification to engage an external partner, one must be cognizant over the cost to bring in such a qualified consultant (or team of consultants).  Following these tips will ensure you get the most bang for your consulting bucks.

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Topics: healthcare project management, outsourcing

Post Epic Implementation: Now What? Watching your Watch List

Posted by Sou Chon Young on September 30, 2015 at 9:00 AM

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?

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Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

4 Tips for Successful Project Closure, Why It’s a Crucial Step Between Go-live and Optimization

Posted by Srini Pasala on September 23, 2015 at 9:00 AM

 When you think of implementations, transitions, adoptions, or conversions, it's normal to think in terms of preparation, planning, and go-live. But what about post go-live? There is a massive transition that occurs between go-live and system optimization, often leaving you feeling like you’re mid-swing on a trapeze hand-off. Many projects are implemented successfully but the closure and transition of the project to operations and long-term support team are not always as successful. But here’s the thing, project closure is equally as important and should be planned for in the beginning by including the process in the project charter and project management plan. So how do you ensure your project transitions from go-live to optimization successfully? Here are four tips to consider.

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Topics: EHR go-live support tips, operations, healthcare project management, EMR implementation, documentation

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