Hayes' Healthcare Blog

5 Ways to Avoid Analysis Paralysis on your next Revenue Cycle Project

Posted by Tamarah Alexander on November 15, 2017 at 9:00 AM

We’ve all heard the expression, “Rip off the Band-Aid” and yet it still makes us flinch.   It is human nature to recall previous effects associated with a painful or hard decision.  Often times, we are left with the sting of the decision long after the proverbial Band-Aid has been ripped off and other times we sigh with relief and think, “that wasn’t so bad after all!” 

The healthcare revenue cycle of today is continuously changing and it requires a lot of heavy lifting to ensure the changes required are managed in our electronic databases are well communicated to staff and, most importantly, have minimal impact on the patient’s overall experience.  During times of great change, operations and technology will encounter circumstances that will require a lot of careful thought and analysis to deliver the best possible solutions where time is also of the essence.  So how do you balance an optimal delivery of high quality work within an acceptable time frame? 

Following these five tips will allow you to understand, mitigate and weigh your options without the dreaded presence of Analysis Paralysis.

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Topics: heatlhcare revenue cycle optimization, healthcare project management

Managing a Successful Physician Integration: 7 Lessons Learned

Posted by Craig J. Nesta, JD, MBA, MS, FHFMA, FACHE, FACMPE on June 28, 2017 at 9:00 AM

By Craig J. Nesta, JD, MBA, MS, FHFMA, FACHE, FACMPE

From 2008 to 2013, the number of hospitals with salaried physicians increased from 44 to 55 percent and continues to increase. In that five-year period, there were 599 situations where a hospital transitioned from zero to some form of physician integration.[1] The shift from fee-for-service to new payment models and methodologies, increased overhead, revenue pressures for physician practices, massive industry consolidation and an effort to connect traditional care silos indicates this trend is likely to continue.   

Although there has clearly been growth in physician acquisition and hospital employment, this article aims to be neutral and does not take an advocacy position for nor against physician acquisition.  There are many physician groups that maintain a goal of and feel strongly about independence and are doing quite well while others are actively seeking a system/hospital suiter.  For physician groups and hospitals seeking alignment via employment, there has been much discussion on the most effective ways to integrate new physicians into the organization.

Below are seven lessons learned that may be mutually beneficial for hospitals and physician groups to contemplate for a successful integration.

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Topics: physician compensation, healthcare project management, Hayes Thought Leadership Blog Series, physician integration

When Making Go-Live Priorities, Don’t Forget The Knowledge Transfer!

Posted by Susam Vang on December 16, 2015 at 9:00 AM

As healthcare organizations focus on their system go-lives, things can get a bit complicated, especially when external resources are brought in to support what is undoubtedly a sizeable project. Processes may not get communicated to everyone, useful information may reside in a variety of locations, or ownership may be unclear when there are so many competing priorities that need to be addressed. Often times, all of an organization’s energy gets spent on technology deployment as the goal, and the go-live implementation date as the objective.

Once the system goes live or the enhancement is deployed, what comes next is the hard part.

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Topics: ehr implementation planning, healthcare project management, EHR implementation

6 Ways to Avoid Squandering Consulting Hours

Posted by Angela Hunsberger on November 18, 2015 at 9:00 AM

The decision to bring in a consulting company is not a simple one. Most organizations follow a procedural protocol to examine immediate needs against internal bandwidth and ability.   Often it’s necessary to involve experienced subject matter experts to see a project through completion. Regardless of the justification to engage an external partner, one must be cognizant over the cost to bring in such a qualified consultant (or team of consultants).  Following these tips will ensure you get the most bang for your consulting bucks.

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Topics: healthcare project management, outsourcing

Post Epic Implementation: Now What? Watching your Watch List

Posted by Sou Chon Young on September 30, 2015 at 9:00 AM

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?

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Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

4 Tips for Successful Project Closure, Why It’s a Crucial Step Between Go-live and Optimization

Posted by Srini Pasala on September 23, 2015 at 9:00 AM

 When you think of implementations, transitions, adoptions, or conversions, it's normal to think in terms of preparation, planning, and go-live. But what about post go-live? There is a massive transition that occurs between go-live and system optimization, often leaving you feeling like you’re mid-swing on a trapeze hand-off. Many projects are implemented successfully but the closure and transition of the project to operations and long-term support team are not always as successful. But here’s the thing, project closure is equally as important and should be planned for in the beginning by including the process in the project charter and project management plan. So how do you ensure your project transitions from go-live to optimization successfully? Here are four tips to consider.

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Topics: EHR go-live support tips, operations, healthcare project management, EMR implementation, documentation

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