Hayes' Healthcare Blog

Understanding Referral Leakage: Identifying Preventable versus Expected

Posted by Tamarah Alexander on July 8, 2015 at 9:00 AM

Drip. Drip. Drop. That’s the sound of leakage. How are you managing your organization's outgoing referral population? Are you measuring and tracking the number of outgoing referrals? How well is your organization managing the coordination of patient care? Understanding why patients are seeking services outside of the proverbial footprint of your organization is crucial to your success.   When evaluating the details, it is important to know the “why”: why are patients being referred outside the organization or why they are choosing to leave the organization. Understanding the “why” will help you to identify service gaps and begin offering the services that meet the needs of your patient population.

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Topics: healthcare optimization, patient satisfaction, revenue cycle management, referrals

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