Hayes' Healthcare Blog

Post Epic Implementation: Now What? Watching your Watch List

Posted by Sou Chon Young on September 30, 2015 at 9:00 AM

Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.

As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?

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Topics: healthcare IT, healthcare project management, EHR implementation, revenue cycle optimization, Epic Implementation

5 Key Metrics You Will Want to Monitor During PM System Implementations

Posted by Kathryn Williamson on August 19, 2015 at 9:00 AM

Practice Management Systems are evolving constantly in response to regulatory changes in healthcare and improvements in technology. It is not uncommon for organizations to rush into the purchasing of a new system thinking it will be an immediate fix to a number problems they might be currently experiencing—from workflow to revenue issues. Sometimes organizations may find out after the fact that their issues stem from business management inefficiencies, workflow inefficiencies, or a lack of monitoring of key revenue data. Are you planning on implementing a new practice management system?

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Topics: revenue cycle, system implementation, revenue cycle optimization, healthcare technology, practice management systems

Secure messaging – why it makes your job easier & your patients happier

Posted by Angela Hunsberger on August 12, 2015 at 9:00 AM

Over the past decade rapid changes in healthcare technology have caused a whirlwind of medical software adoption, and, in some cases, an overconsumption of ancillary products. Medical practices have implemented EHRs, patient portals, and secure messaging to participate in programs such as Meaningful Use and Patient Centered Medical Home certification.

Even though the technology is in place, your staff may still be digesting the impact to current workflows resulting in the full product not being utilized.  Now is the time to optimize product features and reap benefits far beyond just meeting minimum program requirements. One specific area of optimization frequently overlooked is secure messaging. So how can you leverage secure messaging in your practice?

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Topics: technology, clinical optimization, EHR, revenue cycle optimization, patient satisfaction, messaging

Prepping Your Staff for a Successful EHR Implementation, What You Need to Know

Posted by Debra Harris on August 5, 2015 at 9:00 AM

Without proper staff training and education, an electronic health record (EHR) implementation can cause more challenges than benefits for your organization. But this doesn’t need to be the case if you take a few strategic steps when prepping and training your staff. How can you help your staff be properly educated on the new system? Here are four proven strategies we developed based on recent implementations.

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Topics: education, technology, clinical optimization, system migration, EMR training, EMR implementation, revenue cycle optimization

Effective Project Management: How to Prioritize When Everything is Urgent

Posted by Zoe Shiovitz on July 22, 2015 at 9:00 AM

We have all had those days where we receive competing requests that require our immediate attention; the days where you have tasks x, y, & z on your to-do list, they are all high priority, and they all need to be addressed immediately. You're only one person, so how do you prioritize which request gets completed first?

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Topics: healthcare customer service, ehr implementation planning, clinical optimization, revenue cycle optimization

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