Hayes' Healthcare Blog

5 Benefits of Staff Augmentation during Your System Transition

Posted by Clinical Transformation Team on January 31, 2018 at 9:00 AM

The project list for a transition to a new EHR or practice management system can seem endless. But even with a lengthy, comprehensive task list, one key component of a system transition is often overlooked. How are you going to support your legacy system during the implementation of your new system? Despite regularly being ignored or discounted, developing a plan for legacy system support is one of the most important things you can do in your transition planning.

The default for too many organizations is to try and use existing FTEs to handle both legacy support and new system implementation. As it often turns out, however, this can be a flawed strategy which leads to reduced efficiency in current operations, increased errors and costs, surge in user and staff frustration that in some cases can lead to significant employee attrition.

As revenues shrink and margins tighten, chances are your resources have already been reduced. Asking your already overworked staff to assume more responsibilities without expecting a negative impact is unrealistic. Those organizations that understand this problem up front address the issue by augmenting current staff with temporary help. In many cases that takes the form of either managed services to handle the help desk or adding resources to help take on other legacy support duties.

Here are five benefits of staff augmentation during your system transition.

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Topics: clinical optimization, staff augmentation, system transition

How to Maintain Healthcare Security during Staff Augmentation: 4 Critical Areas

Posted by Steven Botana-Gumbs on January 18, 2017 at 9:00 AM

Every organization, at one time or another, will require staff augmentation. The reasons are common and include maternity leaves,
sick leaves and extended vacations. These absences while typical can cause disruption as management all too often does not have employees with bandwidth to cover their coworkers’ responsibilities and their own.

Many times, external resources are brought in on a temporary basis to help keep the wheels turning with minimal bumps in the road. This is necessary to ensure that all duties are covered and all deadlines are met.  

Unfortunately, what may seem like simple staff augmentation requires a great deal of forethought. Due to the security complexities in today’s healthcare environment, a cushion period is often necessary.

It is always a good practice for an organization to think about possible stumbling blocks that may lead to a break in the workflow process before the staff augmentation begins. Here are four critical areas to examine as you assess staff augmentation for your organization.

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Topics: clinical optimization, Change management, staff augmentation

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