Early in my career, I worked for two providers in a small privately-owned practice in the Midwest. For seven years I sat behind the front desk scheduling patients, checking them in, updating demographics, and filing insurance claims. My manager trained me to be thorough and accurate but yet I had no clue how truly significant my actions impacted our bottom line. Back then, the most important thing to remember was to obtain a good address so we could send a bill if needed. Boy, was I short-sighted.