Hayes' Healthcare Blog

4 Ways Front Desk Staff Impact Your Revenue Cycle

Posted by Angela Hunsberger on September 2, 2015 at 9:00 AM

Early in my career, I worked for two providers in a small privately-owned practice in the Midwest. For seven years I sat behind the front desk scheduling patients, checking them in, updating demographics, and filing insurance claims. My manager trained me to be thorough and accurate but yet I had no clue how truly significant my actions impacted our bottom line. Back then, the most important thing to remember was to obtain a good address so we could send a bill if needed. Boy, was I short-sighted.

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Topics: patient satisfaction, Revenue Cycle Health, system analysis

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