Hayes' Healthcare Blog

Why You Should Consider Outsourcing Your Legacy Support During a System Implementation

Posted by Tracy Welsh on October 18, 2017 at 9:00 AM

Implementing a new system comes with its own set of resource challenges. Oftentimes organizations utilize their internal staff to support the legacy system while learning and implementing the new system. It seems logical and cost effective at first. But it puts a lot of stress on help desk employees who are trying to focus on learning and building the new system while they worry about a backlog of help desk tickets waiting for them to resolve.

There becomes a breaking point where staff feel overwhelmed and may resign during an implementation. Or there are resources who are not being trained on the new system and see the writing on the wall and proactively resign leaving the old system with little or no support. Hiring a vendor to manage the help desk can be a cost-effective solution including accounting for unforeseen costs like:

  • Losing staff who possess significant institutional knowledge
  • Hiring and training new employees to support the legacy system
  • Ramp up time it will take new resources to come onboard midway through a new implementation
Read More

Topics: clinical optimization, system change management

The Importance of Optimizing Operational Business Processes

Posted by Rosie Montemayor on August 31, 2016 at 9:00 AM

Prior to becoming a healthcare consultant, I was an operations manager for an academic medical organization for over 20 years.  During my tenure, my main focus was to ensure all areas of the business process were in place and adhered to by the staff.   My goal was to work towards making processes more efficient.  This was an ongoing effort that I think too many organizations have lost sight of today.   I wanted to become a consultant to share with other organizations how to improve upon their day-to-day struggles.

This blog focuses on the areas that I have experienced to be key business processes that still challenge organizations today. So, what can optimization do for you?  “Optimization can make something better, more efficient, improve outcomes/results that will set the bar to establish best practice.”

There are two major areas that are frequently targeted for optimization within a healthcare organization: clinical and revenue cycle.  These areas have a significant impact on an organization’s bottom line as it relates to patient satisfaction and revenue.  The goal when looking at optimization is to improve upon processes and workflows that have an impact to these two key areas.  So with this in mind, when was the last time your organization conducted an optimization project to review business practices?  Was it recently?  If no, then please read on to learn more about key processes to review.  If you conducted one recently, use this as a checklist to see if there is an area that you might have missed in your optimization project.

Read More

Topics: EHR optimization, system change management

Want more from Hayes?

5 Cool Things in Healthcare

Sign up for our weekly 5 Cool Things in Healthcare newsletter.  Every Friday we give you five stories of innovation, disruption, and - you guessed it - coolness. 

Here's how:

Subscribe to Email Updates

Posts by Topic

see all