Hayes' Healthcare Blog

Steven Botana-Gumbs

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How to Minimize Chaos in your Central Business Office during a System Transition: 4 Steps for Success

Posted by Steven Botana-Gumbs on October 11, 2017 at 9:00 AM

In today’s ever-changing healthcare environment, system transitions are commonplace – this includes both IT system transitions and claims management systems.  For some organizations, minimizing hurdles and optimizing success is challenging to say the least. But it doesn’t have to be a chaotic process. By having a thorough planning process, utilizing third party experts who have the ability to seamlessly join your organization, and ensuring your staff is engaged, organizations have the best chances at a successful system transition.

As with any major initiative, people make it happen. Such is the case when planning for a claims management replacement project. Engaging the appropriate staffing and resources for the transition is a key point in the planning phase. In a recent client project, I was tasked with evaluating a third party claims management product but had discovered that the central business office staff had unfortunately been left out of the planning and implementation process, thus resulting in the new system not producing the same results as the legacy system.

Using this as an example of how to avoid mistakes for your organization’s future transition, here are some steps to ensure staff engagement and optimize the transition process:

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Topics: system conversion, revenue cycle management

How to Maintain Healthcare Security during Staff Augmentation: 4 Critical Areas

Posted by Steven Botana-Gumbs on January 18, 2017 at 9:00 AM

Every organization, at one time or another, will require staff augmentation. The reasons are common and include maternity leaves,
sick leaves and extended vacations. These absences while typical can cause disruption as management all too often does not have employees with bandwidth to cover their coworkers’ responsibilities and their own.

Many times, external resources are brought in on a temporary basis to help keep the wheels turning with minimal bumps in the road. This is necessary to ensure that all duties are covered and all deadlines are met.  

Unfortunately, what may seem like simple staff augmentation requires a great deal of forethought. Due to the security complexities in today’s healthcare environment, a cushion period is often necessary.

It is always a good practice for an organization to think about possible stumbling blocks that may lead to a break in the workflow process before the staff augmentation begins. Here are four critical areas to examine as you assess staff augmentation for your organization.

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Topics: clinical optimization, Change management, staff augmentation

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