Hayes' Healthcare Blog

The Art of Paying It Forward: Credit Balances

Posted by Steven Botana on February 4, 2015 at 9:00 AM

While most organizations keep an eye on the bottom line by working their outstanding accounts receivable (A/R), one of the areas that can often be overlooked is working accounts that are in a credit balance state.

As revenue cycle professionals, our primary goal is to keep our A/R days down while collecting revenue in a timely and efficient manner. But, isn’t it equally important to provide that same measure of quality in refunding that money when an overpayment has been received and posted?

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Topics: claims process improvement

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