Resources are limited, funds are limited, and time is invaluable. What should an organization do to maintain their legacy system during the installation of a new system? It’s impossible to ignore the compliance, patient service needs, and required enhancements to your current system. What should you consider to remain compliant? What can be done to make the go-live more productive and seamless? What are the tasks that can be completed to make the post go-live more productive? How does one provide the dedicated resources during this transitional time? With so many questions to consider, we have broken it down into four central topics so you can confidently maintain your legacy system during your install.
Hayes' Healthcare Blog
As healthcare organizations focus on their system go-lives, things can get a bit complicated, especially when external resources are brought in to support what is undoubtedly a sizeable project. Processes may not get communicated to everyone, useful information may reside in a variety of locations, or ownership may be unclear when there are so many competing priorities that need to be addressed. Often times, all of an organization’s energy gets spent on technology deployment as the goal, and the go-live implementation date as the objective.
Once the system goes live or the enhancement is deployed, what comes next is the hard part.
For years your organization has been planning and preparing for a complex Electronic Health Record (EHR) implementation and at last the ticker is finally at zero and you are live! Hours after your go-live you realize while the clock struck zero on your countdown, the work for system stabilization and optimization is already piling up. Understanding what an organization can expect post go-live of an EHR system implementation is critical to the long-term success of the organization. Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization.
Post implementation of any system can cause concern for your Patient Accounting department. As we know with all implementations, the design and builds of any system are not perfect and frankly some implementations go better than others. There is often a delay in submitting claims immediately after go-live, which can be caused by a number of issues ranging from charges to edits to simply misplaced or lost claims.
As you assess your claims post implementation, there are a couple of key questions to ask yourself. Are you monitoring and addressing all of your accounts to ensure you are not missing or misplacing claims? Are there accounts that are falling through the cracks and at risk for timely filing?
Implementation isn't just about the new system, there's also the process of taking the necessary steps to decommission legacy applications. The health system is in agreement that the application needs to be retired, but is unsure as to when and how the retirement process should begin. There are three major areas to consider when planning out the phases of the decommissioning project: Content (Clinical or A/R), Type (if the application is a utility type application or if it holds data), and Contract (if the contract is expired or is there an active application contract). Here are some tips to help you through the decommissioning process.
Budgeting is arguably one of the most crucial parts of any electronic health record (EHR) implementation, whether it is your first go-live or you are moving onto a new system. The pressure to make the process go as smoothly as possible is undeniable. This includes being on budget and having the implementation be on time. Here are some proven tips around budget development that can save you time, money, and the headache of correcting costly mistakes later in the of EHR implementation process.
Electronic health record (EHR) implementation, planning, training, implementation, scheduling, optimization, planning, implementation, implementation! These concepts seem to be the only words we hear buzzing around our heads when we talk about EHRs. But what about post-live? There seems to be a scarcity of conversation once the initial shock has worn off and routines start emerging. Sometimes just knowing how to use something new isn’t enough. Are you leveraging your new EHR to its full potential? Here’s an easy, low cost checklist to ensure you are optimizing your EHR.
The challenges healthcare organizations face during EHR implementations vary, but many of the issues related to the technology itself can be wrapped into one package and labeled “processes related to technology.” Integrating workflow analysis and system configuration can be overwhelming for various reasons. Some include specific needs of end users, physician time management, and workflow diagrams lacking sufficient details. When these situations occur, other processes are affected and require decision making and change control. Does this sound familiar? Fortunately, there are some very simple steps to avoid the chaos associated with disconnected processes.
Managing a new software or application can be daunting, but that doesn’t have to be the case. With a bit of planning, some strategy and an open mind, new software can help your organization produce maximum results.
Topics: system conversion, EHR adoption, ehr implementation planning, practice management system, project management, EHR, system migration, system implementation, EHR implementation, system selection