Hayes' Healthcare Blog

What’s the Key to an Effective IT Transition? Governance and Strategy

Posted by Sondra Akrin on May 3, 2017 at 9:00 AM

As of 2015, one out of every five providers was looking at replacing its EHR system.[1] That is less than prior years when there was widespread dissatisfaction with healthcare IT systems but dissatisfaction isn’t the only reason organizations transition to a different IT system. Growth and the need for a more comprehensive solution is another reason, but even more common is a forced change because of an acquisition or merger.

Consolidation in the healthcare industry continues at a rapid rate, and one of the most difficult tasks with every merger is reconciling the IT infrastructure. In most cases that means the acquired group will be transitioning to the IT system of the acquiring organization. Chances are you will face an IT transition as some point in the future so you need to be prepared.

Going through the transition of a Practice Management (PM) or clinical (EHR/EMR) IT system can be a challenging and difficult experience. The best way to avoid the many pitfalls is to develop a detailed plan before the project even begins.

At the top of your list should be the two most critical elements of the planning process: establishing your governance structure and outlining your strategy.

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Topics: healthcare IT project management

4 Tips on How to Involve Your Subject Matter Experts in Your EHR Implementation

Posted by Susam Vang on June 1, 2016 at 9:49 AM

If implementing an electronic health record (EHR) is not already challenging for most healthcare organizations, an EHR system design and implementation’s success or failure is greatly dependent on its stakeholders and subject matter experts (SMEs). A SME is an expert in a particular area or topic. They are the primary intended users – people who will be making decisions on the basis of the workflow analysis, system design, and are a key group of stakeholders. SMEs are important to not only assisting in the system’s development and implementation but also in maintaining the long-term use and effectiveness of the system within an organization.

Striking a balance between the information technology (IT) department and departmental autonomy may be even more of a challenge. Even more so is to effectively augment and involve SMEs, all while keeping everyone happy. The challenge may turn out to be a very difficult one if your SMEs prove to be resistent to change. Based on my past experiences, I have written down four ways to win over SMEs in order to implement an EHR project successfully.

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Topics: subject matter experts, ehr installation tips, healthcare IT project management

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