Hayes' Healthcare Blog

5 Tips for a Consumer Friendly Front Desk

Posted by Cynthia Ethier on December 13, 2017 at 9:00 AM

With an industry push toward healthcare consumerism, the economic purchasing power and decision-making is shifting into the hands of patients. Patients are now becoming more educated and involved in shopping around for healthcare and they must consider all options and choices for quality and cost.

A patient-centric workflow that focuses on the needs and desires of patients and leverages service quality will resonate with wise healthcare consumers. Combining a patient-centric workflow and a friendly, efficient front desk is the best way to deliver an optimal experience to your patients. Here are five steps that can help enhance the patient experience at the front desk.

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Topics: healthcare customer service, revenue cycle

Improving your Clean Claim Rate: 5 Areas to Focus On

Posted by Dion Giordano on November 29, 2017 at 9:00 AM

With today’s ever-increasing squeeze on healthcare organizations’ bottom lines, the quality and performance of a billing department is vital to its operating margin. What’s more, the billing department’s clean claim rate is a critical factor to help achieve budgeted operating margins. 

A clean claim is a claim that was accurately processed and reimbursed the first time it was submitted to the payer, without error, rejection, and manual intervention. Industry best practice for first pass clean claim rate is 90% or above which can be understandably difficult considering how many claims an organization processes everyday but not impossible if the billing department is optimized.

Here are some areas of your billing department you should examine when wanting to improve your organization’s clean claim rate. These will not only make your processes more efficient but also ensure your organization hits the best practice percentages that ultimately help your bottom line.

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Topics: decreasing claims denials, healthcare revenue cycle improvement, revenue cycle

5 Key Metrics You Will Want to Monitor During PM System Implementations

Posted by Kathryn Williamson on August 19, 2015 at 9:00 AM

Practice Management Systems are evolving constantly in response to regulatory changes in healthcare and improvements in technology. It is not uncommon for organizations to rush into the purchasing of a new system thinking it will be an immediate fix to a number problems they might be currently experiencing—from workflow to revenue issues. Sometimes organizations may find out after the fact that their issues stem from business management inefficiencies, workflow inefficiencies, or a lack of monitoring of key revenue data. Are you planning on implementing a new practice management system?

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Topics: revenue cycle, system implementation, revenue cycle optimization, healthcare technology, practice management systems

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