Hayes' Healthcare Blog

Culture Shock: 9 Ways Your Organization Can Prepare for a System Change

Posted by Susan Eilman on June 21, 2017 at 9:04 AM

If you’re like most organizations, you’ve probably come across your fair share of bumps in the system transition road. Workflows are interrupted, unfamiliarity is commonplace, and sometimes organizational leaders are met with staff resistance to change. Confusion as to why the organization is changing systems is present, a hesitation towards change is palpable, and leaders are frequently left frustrated as to how to unite their staff.

Instead of viewing the system change as an uphill battle, try to look at it as though you were experiencing culture shock from visiting another country.  Routine activities may no longer be available to you, your default resources may be hard to find, and you may even have to speak a foreign language.  This may be similar to how your staff feels about a systems change.

One of the top reasons for resistance to change is the discomfort of the unfamiliar and this can manifest in a variety of ways: some staff may not be aware of the organization’s vision of the finished project and therefore question the purpose of change, others may question how this change will affect their jobs, and others may be hesitant to change the ways in which they interact with the system simply out of routine habit.  Another common barrier with system changes is lack of organizational communication.

So how can organizations prepare staff for a systems change successfully? By reviewing these key elements, you may be able to avoid culture shock and resistance to change.

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Topics: healthcare system management, system migration

Prepping Your Staff for a Successful EHR Implementation, What You Need to Know

Posted by Debra Harris on August 5, 2015 at 9:00 AM

Without proper staff training and education, an electronic health record (EHR) implementation can cause more challenges than benefits for your organization. But this doesn’t need to be the case if you take a few strategic steps when prepping and training your staff. How can you help your staff be properly educated on the new system? Here are four proven strategies we developed based on recent implementations.

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Topics: education, technology, clinical optimization, system migration, EMR training, EMR implementation, revenue cycle optimization

New Software: Ensuring a Smooth Landing

Posted by Kayley Wolf on July 23, 2014 at 10:02 AM

 Managing a new software or application can be daunting, but that doesn’t have to be the case. With a bit of planning, some strategy and an open mind, new software can help your organization produce maximum results.

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Topics: system conversion, EHR adoption, ehr implementation planning, practice management system, project management, EHR, system migration, system implementation, EHR implementation, system selection

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