Hayes' Healthcare Blog

Post Go-live Stabilization: 4 Challenges and Tips for Success

Posted by Lizzy Karoly on October 14, 2015 at 9:00 AM

For years your organization has been planning and preparing for a complex Electronic Health Record (EHR) implementation and at last the ticker is finally at zero and you are live! Hours after your go-live you realize while the clock struck zero on your countdown, the work for system stabilization and optimization is already piling up. Understanding what an organization can expect post go-live of an EHR system implementation is critical to the long-term success of the organization. Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization.

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Topics: EHR go-live support tips, training end users, EHR implementation, emr optimization

4 Ways to Improve Your End User System Testing

Posted by Paul Fox on February 18, 2015 at 9:00 AM

It seems that every install that I have been a part of for the past 25 years goes by the policy that the best way to test a new system is to have the same individuals on the build team to also be the testers. On its own merits, it may sound logical, but in practicality, it can be a regrettable business decision. But the question remains, is this the most effective and efficient process?

The subtle differences that I have learned along the way that fall between “efficient" and "effective" comes into play with system testing of any kind.

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Topics: training end users, system testing

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